Customer Service Assistant jobs in United Kingdom

Company:Marsh Description:

Marsh Portfolio Solutions (MPS) is a dynamic client‑centric practice within Marsh UK that places and manages a range of innovative portfolio placement solutions on behalf of Marsh Specialty Practices. MPS comprises of 50 dedicated professionals who provide a range of intermediary services to insurer clients including sophisticated management information and innovative placement structures.

We are seeking an Account Manager to join MPS in a role that will take you in a different direction in comparison to a more “traditional” broking role in insurance. Working alongside the QS DUA team, you will be responsible for managing the relationships with the Insurers, the Specialty Practice and the placement of Quota Share eligible risks into the facility Insurers.

• Placement of Quota Share eligible risks under a new DUA agreement, including recording of all incoming and outgoing transactions.

• Day to day management of the relationships with the Practice brokers and the panel of Facility Insurers, including attending regular meetings.

• To execute the due diligence and external audit processes for delegated authority relationships, ensuring adherence to risk and compliance frameworks.

• Form a part of team that presents and delivers to prospective markets on new opportunities.

• Preparation and presentation of reports and dashboards to both the Facility Insurers and the Specialty Practice where required.

• Tracking and achieving all KPl's and SLA's for the contractual obligations.

• Serve as the first point of contact for day‑to‑day communications with brokers and designated clients (facility insurers), follows up on correspondence.

• Work to strengthen and grow account relationships between MPS and the insurers.

• Provide training on processes and the DUA for Marsh broker colleagues.

• Address escalated issues and concerns in a timely and effective manner, helps manage expectations, mitigate relationship risks and applies judgement as to when to escape major issues to senior level colleagues ensuring compliance.

• Develop strong relationships with professional counterparts at client organizations.

• Develop an understanding of client businesses by conducting research, may provide research on industry or other analysis.

• Support colleagues by managing day‑to‑day aspects for designated accounts and conducts ensuing account management tasks including working with the account executive on contract development, requests and gathering of information from carriers and colleagues, participating on projects, liaising between internal senior professionals and organizing meeting logistics to ensure customer satisfaction.

• Lead meetings with clients and other Marsh colleagues in the performance of delivering consulting advice.

• Mitigate account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escape up to senior level colleagues.

• Report to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.

• Develop and maintains a fluency in the company's and assigned carrier’s products, colleagues and operations to enrich work performed and develop improved capabilities for their clients.

• Serve as the project or account manager for the account team on larger initiatives or complex accounts, implements action plans, monitors progress, assures service meets or exceeds expectations.

• Present facility performance analysis to our facility insurers.

• We are looking either for a grad/entry level candidate or an experienced insurance professional.

• Ability to build relationships internally at all levels of senior management and peers within other departments is essential.

• Excellent communication and interpersonal skills.

• Highly organised and methodical in an approach.

• Ability to work under pressure, often to tight deadlines.

• Detail focused.

• Interest in Underwriting/Broking as a subject or as a previous track record ideally.

• Interest in London market as a subject or as a previous track record ideally.

• Good Excel and communication skills.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.