Customer Service Adviser jobs in Großbritannien

The post holder works in Health Courier Services (HCS) Operations and supports the co-ordinated delivery of HCS and Supply Chain (SC) services and ensures they take place as per contractual agreements.

They liaise closely with the HCS Controller/Scheduler and also external contacts which may include members of the public and /or Clinical departments at hospitals, GP surgeries, clinics, day centres, nursing homes and the Blood Banks. In addition, the post holder supports the efficient operation of the HCS, SC and Laundry day to day operations and links with Day Control services and is the first operational point of contact for enquires relating to Logistics transport for area. Close liaison with all parties is paramount to provide transport of the highest calibre.

Duties will include liaising closely with Health Courier Service Team Leaders along with Supply Chain Colleagues, laundry colleagues, NWSSP colleagues and external contacts which may include members of the public and or / Clinical departments within Hospitals, GP Surgeries, clinics, day centres and nursing homes. Close liaison with all parties is paramount to providing transport of the highest caliber.

The Health Courier Service provides the transportation of non-patient items including pathology, medical equipment, medical records, blood and associated blood products etc. This is an exciting opportunity to join a committed developing team.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

• Full Driving License 5 GCSE grade C or above to include English language and maths, or equivalent, on appointment
• C1 (Driver CPC) Licence holder and LGV 2 may be required where necessary
• Basic First Aid including Emergency Resuscitation Techniques.

• Driving a range of vans/light commercial vehicles
• Dealing with customers and liaison with internal and external NHS contacts, patients and public
• NVQ in first line supervision

• Sound geographical knowledge of area served and ability to read a map
• Moving and Handling techniques, and general awareness of risk, health and safety issues and responsibilities
• Sound knowledge of use of a range of vehicles up to and including 7.5 tonnes plus (where required), and relevant equipment, and basic knowledge of vehicle maintenance

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.