Farnham Integrated Care Services (FICS) Manager

NHS; Farnham; On-site; GBP 37,000 - 45,000; Full time

Job summary

A leading healthcare provider in Farnham is looking for a FICS Manager to manage operational delivery and contractual responsibilities. The ideal candidate will have experience in healthcare management, strong leadership skills, and a deep understanding of CQC compliance. This permanent, full-time position offers a competitive salary between £37,000 to £45,000.

Qualifications

• Experience in healthcare or service management.
• CQC awareness.
• Strong organizational and communication skills.
• Ability to manage multiple priorities.
• Supervisory experience.

Responsibilities

• Oversee the planning and delivery of FICS services.
• Manage contracts and commissioned projects.
• Oversee budgets and financial planning.
• Lead recruitment and staff management.
• Ensure compliance with CQC standards.

Skills

Healthcare management

Leadership skills

Analytical skills

Organizational skills

Proficiency in Microsoft Office

Education

Certificate of Higher Education

Tools

EMIS

Microsoft Office

Job description

Job Summary

The ideal candidate will be a strong, proactive and adaptable leader with a proven ability to balance strategic oversight and hands on operational management. They will be a detail oriented yet forward thinking individual. Experienced and motivated, with a passion in healthcare for delivering high quality outcomes for patients and our partner practices.

The FICS Manager will play a key role in managing the operational delivery and contractual responsibilities of Farnham Integrated Care Services. They will design, embed and manage commissioned services, ensuring operational excellence, CQC compliance, and strong collaborative working across partner practices and external stakeholders. The role will line manage and support a team of clinical and non‑clinical staff.

Main Duties of the Job

Strategic and Operational Management – Oversee the planning, delivery, and evaluation of FICS services, contributing to strategic objectives and performance frameworks. Ensure smooth daily operations, drive innovation and efficiency, and coordinate cross‑practice projects and quality improvement initiatives.

Contract and Service Oversight – Manage contracts, SLAs, and commissioned projects, ensuring compliance, renewals, and performance reporting. Oversee appointment systems, gather and analyse patient and staff feedback, and maintain strong relationships with external providers. Ensure governance, audit requirements, and patient satisfaction monitoring are met.

Financial and Resource Management – Oversee budgets and financial planning, contribute to cost analysis and funding applications, and support accurate payroll processes.

People and Workforce Support – Lead recruitment, onboarding, and staff management, ensuring training compliance and performance reviews. Manage disputes, grievances, absence, and disciplinary processes while keeping up with employment legislation.

Governance and Quality Assurance – Ensure compliance with CQC standards, policies, and procedures. Oversee insurance, business continuity, complaints, investigations, and risk management.

IT, Data, and Reporting – Ensure accurate data capture and reporting, support digital transformation, and produce insights to inform decision‑making.

About us

Farnham Integrated Care Service (FICS) is a federation offering services at the heart of Farnham Primary Care Network (PCN). Serving patients from our GP Practices, offering various clinical and non‑clinical NHS commissioned services. FICS offers both reactive and proactive care through urgent same‑day care services and integrated care management. See Farnham PCN website for further information.

Details

Date posted: 14 November 2025

Pay scheme: Other

Salary: £37,000 to £45,000 a year

Contract: Permanent

Working pattern: Full‑time

Reference number: E0303-25-0003

Job Location

Farnham Centre for Health
Hale Road
Farnham, Surrey
GU9 9QS

Job Description

The FICS Manager will play a key role in managing the operational delivery and contractual responsibilities of Farnham Integrated Care Services (FICS). They will design, embed and manage commissioned services, ensuring operational excellence, CQC compliance, and strong collaborative working across partner practices and external stakeholders. The role will line manage and support a team of clinical and non‑clinical staff.

Person Specification

Essential Qualifications

• Educated to Certificate of Higher Education. Qualification in Management desirable.

Essential Experience

• Experience in healthcare, primary care, or service management
• CQC awareness
• Strong organisational, analytical, and communication skills
• Time Management
• Ability to manage multiple priorities and stakeholders effectively
• Leadership and team coordination skills
• Supervisory experience
• Adaptable & flexible management style
• Proficiency in Microsoft Office and digital systems
• Financial and contract management awareness

Desirable

• Experience working within a Primary Care Network or GP Federation
• Understanding of NHS contractual frameworks and service delivery
• Knowledge of PCN DES and ICB frameworks
• Project management qualification or equivalent experience
• Experience with EMIS, Ardens, or NHS reporting tools
• Formal finance or procurement training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Farnham Integrated Care Services Limited

Farnham Centre for Health
Hale Road
Farnham, Surrey
GU9 9QS