ITIL Service Management Consultant OUTSIDE IR35

Sanderson; City Of London; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A leading consulting firm is looking for an ITIL Service Management Consultant / Service Architect to design scalable service models. The role is hybrid, requiring on-site work in London once or twice a week, with a day rate of £500 (outside IR35). Ideal candidates will have ITIL certification, experience in service management, and active SC clearance. This position involves collaborating with stakeholders and enhancing ITSM tools like ServiceNow.

Benefits

Flexible working

Career development opportunities

Collaborative team environment

Qualifications

• Active SC Clearance required.
• Proven experience in IT service management.
• Experience in product-centric environments.

Responsibilities

• Design and implement IT service operating models.
• Drive maturity assessments and roadmap creation.
• Enhance ITSM tooling to support continuous improvement.

Skills

ITIL v4 (or v3) certification

Experience designing ITSM capabilities

Hands-on expertise with ITSM tools

Strong documentation and communication skills

Ability to build operating models and process flows

Tools

ServiceNow

Remedy

Jira

Job description

Position: ITIL Service Management Consultant / Service ArchitectLocation: Hyrbid (On-site in London once / twice a week)Day Rate: £500 p.d (OUTSIDE IR35)Active SC Clearance Required

Are you ready to architect the next evolution of IT service excellence? We're looking for a forward-thinking ITIL Service Management Consultant to lead the charge in designing scalable, product‑centric service models that empower businesses to thrive.

What You'll Do:

• Design and implement end‑to‑end IT service operating models aligned with ITIL
• Drive maturity assessments, gap analyses, and roadmap creation
• Collaborate with stakeholders to embed ITIL‑aligned practices across product teams
• Enhance ITSM tooling (ServiceNow, Remedy, Jira) to support continuous improvement
• Define metrics that matter‑service performance, customer satisfaction, and compliance
• Champion change through clear communication and stakeholder engagement

What You Bring:

• ITIL v4 (or v3) certification and deep knowledge of service management principles
• Proven experience designing and improving ITSM capabilities
• Hands‑on expertise with ITSM tools like ServiceNow, Remedy, or Jira
• Experience working in product‑centric environments
• Strong documentation and communication skills
• Ability to build operating models, process flows, and governance frameworks

Why Join Us?

• Work on high‑impact transformation projects with leading organisations
• Be part of a collaborative, innovative team that values your expertise
• Enjoy flexible working, career development, and a culture of continuous improvement

If you're interested in hearing more, please do send your profile to

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.