Customer Service Adviser jobs in United Kingdom

This is an excellent opportunity to become part of a vital team at Thames Water, supporting essential infrastructure projects and ensuring the delivery of clean, safe water to our communities.

This role is ideal for someone who is passionate about operational excellence, values team collaboration, and is committed to delivering high‑quality service in the water industry.

• Supporting the delivery of mains upgrade projects across the Thames Valley, ensuring work is carried out efficiently and to a high standard.
• Assisting teams with Pressure Management Maintenance, contributing to operational reliability.
• Responding to reactive requests from network colleagues where possible, helping to resolve issues quickly and effectively.
• Carrying out inspections and checks on High Consequence Valves and High‑Risk Valves to ensure compliance with business and regulatory standards.
• Ensuring all work meets water quality standards and demonstrates an understanding of potential supply interruptions.
• Always adhering to Health & Safety policies and procedures on every site.
• Demonstrating Thames Water’s core values and behaviours through collaborative, respectful, and proactive teamwork.
• Working both independently and as part of a highly organised, goal‑driven team.
• Contributing to a positive team environment and supporting the delivery of the Team Thames vision.

• An interest in, or basic understanding of, clean water networks, with the willingness to learn and perform key operational tasks.
• A full UK driving licence and confidence in travelling to multiple sites as required.
• An appreciation of health and safety standards, along with a readiness to develop a strong understanding of the Permit to Work system and the importance of procedural compliance.
• The following certifications would be advantageous, though not essential, as training can be provided:
  • Water Hygiene
  • NRSWA (Unit 2)
  • Disinfection, Sampling, and Flushing
  • Valve Operations
  • CALM (Customer Access Link Management)

• Offering a salary between £30,000 - £37,000 per annum depending on skills and experience.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.