Customer Service Adviser jobs in United Kingdom

Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Glasgow on a permanent basis.

Field Services Engineer

Salary: £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits

Location: Based in Exeter.

Full-time permanent role

Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location to pudo. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week in every 4. Overtime and standby are paid in line with company policy.

• To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines
• Ensure assigned incidents are monitored, updated and progressed in a timely manner
• Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers
• Co-ordinate between clients and vendors to ensure timely resolution of problems.
• Provide a high degree of customer satisfaction in all work undertaken

• A fully valid UK drivers license and personal Car with Business insurance.
• Able to demonstrate the right to work in the UK
• Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check
• Ability to resolve hardware issues and basic software problems
• Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
• Good understanding of IT systems and environments
• Strong customer service skills
• Analytical and problem-solving mindset

• MCSE certification
• Manufacturer Enterprise server certification
• SAN Server
• A+
• Network+/CCNA
• Dell, Lenovo/Other vendor Certification to Enterprise level or above
• Experience in a data center and in smart space technology is advantageous.

• Salary range £24,600 - £27,700 per annum.
• Full training provided as part of robust induction process
• Access to the certification program for number of the world's leading IT manufacturers.
• Access to in-house training & development platform with options of technical, managerial and industry recognised courses.
• 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays
• Company Pension Scheme
• Life assurance
• Private medical cover after 12 months
• Business Mileage Fuel Card
• Car allowance
• Laptop, smartphone and tools provided
• Employee referral program - you could earn £750 if your referral is successful
• There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we've got you covered
• Access to our free Employee Assistance Program providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals
• Volunteering day-in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Please Note: Shortlisted candidates will be contacted via Call/Email.