Project Support Network Service Technician

Thames Water; Bourne End; On-site; GBP 30,000 - 37,000; Full time

Job summary

A leading water utility company in the UK seeks a Project Support Network Service Technician to support mains upgrade projects and operational tasks. The role requires a full UK driving licence and a readiness to learn about clean water networks. With a salary range of £30,000 - £37,000, the position offers generous annual leave and various benefits.

Benefits

Annual Leave - 24 days holiday per year

Performance related pay plan

Generous Pension Scheme

Generous Paternity and Maternity Leave

Access to health and wellbeing benefits

Qualifications

• An interest in, or basic understanding of, clean water networks.
• A full UK driving licence required.
• Appreciation of health and safety standards essential.
• Willingness to learn key operational tasks.

Responsibilities

• Support the delivery of mains upgrade projects across the Thames Valley.
• Assist with Pressure Management Maintenance.
• Respond to reactive requests from network colleagues.

Skills

Interest in clean water networks

Basic understanding of operational tasks

Confidence in travelling to multiple sites

Appreciation of health and safety standards

Education

Full UK driving licence

Tools

Water Hygiene certification

NRSWA (Unit 2)

Disinfection, Sampling, and Flushing

Valve Operations

CALM (Customer Access Link Management)

Job description

Join Thames Water as a Project Support Network Service Technician!

This is an excellent opportunity to become part of a vital team at Thames Water, supporting essential infrastructure projects and ensuring the delivery of clean, safe water to our communities.

This role is ideal for someone who is passionate about operational excellence, values team collaboration, and is committed to delivering high‑quality service in the water industry.

What you’ll be doing as a Project Support Network Service Technician

• Supporting the delivery of mains upgrade projects across the Thames Valley, ensuring work is carried out efficiently and to a high standard.
• Assisting teams with Pressure Management Maintenance, contributing to operational reliability.
• Responding to reactive requests from network colleagues where possible, helping to resolve issues quickly and effectively.
• Carrying out inspections and checks on High Consequence Valves and High‑Risk Valves to ensure compliance with business and regulatory standards.
• Ensuring all work meets water quality standards and demonstrates an understanding of potential supply interruptions.
• Always adhering to Health & Safety policies and procedures on every site.
• Demonstrating Thames Water’s core values and behaviours through collaborative, respectful, and proactive teamwork.
• Working both independently and as part of a highly organised, goal‑driven team.
• Contributing to a positive team environment and supporting the delivery of the Team Thames vision.

The essential criteria to help you succeed in this role are:

• An interest in, or basic understanding of, clean water networks, with the willingness to learn and perform key operational tasks.
• A full UK driving licence and confidence in travelling to multiple sites as required.
• An appreciation of health and safety standards, along with a readiness to develop a strong understanding of the Permit to Work system and the importance of procedural compliance.
• The following certifications would be advantageous, though not essential, as training can be provided:
  • Water Hygiene
  • NRSWA (Unit 2)
  • Disinfection, Sampling, and Flushing
  • Valve Operations
  • CALM (Customer Access Link Management)

What’s in it for you?

• Offering a salary between £30,000 - £37,000 per annum depending on skills and experience.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.