Customer Service Adviser jobs in United Kingdom

Get AI-powered advice on this job and more exclusive features.

"Working with Domes is like being part of a family, it's like coming home."

Domes Resorts is a leading luxury hospitality group based in Greece with a significant sales presence in Europe. We are currently looking for an experienced and driven Head of Sales, Trade & Specialists to join us based in United Kingdom.

In this role, you will lead the commercial strategy, development, and management of trade and specialist partnerships across the UK and Irish markets. This role is responsible for driving commercial performance, expanding market penetration, developing trade‑focused promotional initiatives, and strengthening Domes Resorts' brand presence through key partnerships such as tour operators, luxury travel agencies, concierge services, and specialist travel networks.

Domes Resorts is seeking an experienced Head of Sales, Trade & Specialists to manage and grow luxury travel accounts across the UK & Ireland - remote role with regular travel.

• Develop and execute the UK & Ireland commercial strategy to achieve revenue, room-night, and market share targets
• Drive market penetration and brand visibility within the luxury travel sector through targeted trade initiatives and partnerships
• Build, manage, and grow high‑performing relationships with tour operators, luxury agencies, consortia, specialist partners, and TMCs
• Negotiate commercial agreements, co‑operative marketing campaigns, and strategic promotional activities to deliver measurable ROI
• Lead, coach, and develop the UK sales team, fostering high performance, accountability, and continuous professional growth
• Plan and deliver trade engagement activities including roadshows, workshops, webinars, FAM trips, and attendance at key industry events
• Collaborate cross‑functionally with Revenue, Marketing, Reservations, and Operations teams to ensure aligned commercial outcomes
• Monitor partner and channel performance, identifying opportunities for growth and implementing corrective actions where required
• Track KPIs, prepare performance reports, and provide data‑driven insights and recommendations to senior management
• Strengthen partner satisfaction and loyalty through proactive engagement and consistent delivery of value
• Adapt quickly to market changes, solving commercial challenges to protect and enhance business performance

• 7+ years of experience in Sales/Trade/Commercial roles within the hotel or luxury travel industry
• Proven experience in managing the UK & Ireland markets, ideally within the luxury segment
• Strong ability to manage and develop high‑level commercial partnerships (luxury agencies, tour operators, consortia)
• Excellent negotiation and commercial skills
• Solid understanding of revenue management principles
• Strong analytical skills and the ability to translate insights into strategic recommendations
• Excellent command of English (written & verbal)
• Availability for international travel

• Competitive contract terms
• Career Advancement Opportunities
• All relevant equipment will be provided by the company:
  • Laptop, smartphone, internet access
  • CRM and video conferencing tools
  • Transportation allowance for sales visits and events

Why Join Domes Resorts? Join a fast‑growing, award‑winning luxury hospitality group where you will lead the UK & Ireland commercial agenda, drive revenue growth, and strengthen our presence across the luxury travel trade, playing a key role in the brand's international expansion.

Domes Resorts is an equal opportunity Employer.

All applications will be treated in strict confidentiality.

Please note: Only short‑listed candidates will be contacted.