Guest Help & Information Host

Chessington World of Adventures Resort; Ewell; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK wildlife theme park is seeking Guest Help and Information Hosts to provide exceptional customer service throughout the resort. The role focuses on assisting guests with a range of enquiries, particularly concerning accessibility needs. Ideal candidates should have a positive attitude, enjoy teamwork, and be ready to tackle new challenges. The position offers ongoing training and competitive benefits, including discounts and a Merlin Magic Pass for attractions worldwide.

Benefits

Competitive hourly rate

Merlin benefits with discounts

25% discount in on-site shops

40% discount on Lego

20 free tickets to Merlin Attractions

Qualifications

• Positive attitude and enjoyment of teamwork in a fast-paced environment.
• Desirable background in accessibility support.
• Willingness to take on new challenges.

Responsibilities

• Deliver top-tier customer service to all guests.
• Handle guest enquiries and concerns, focusing on accessibility.
• Collaborate as part of a team for smooth operations.
• Provide accurate and up-to-date guest information.
• Report health and safety concerns following procedures.

Skills

Customer service experience

Teamwork

Understanding of accessibility

Job description

What you’ll bring to the team

Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE

Hours: Fixed term contract to 15th November 2026

Advert closing date: 31st January 2026.

Apply as soon as possible – we reserve the right to close early if we receive a high volume of quality applications.

COME & JOIN BRITAINS WILDEST ADVENTURE!

Are you passionate about creating memorable experiences? Do you thrive in a fast‑paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.

Here at Chessington World of Adventures we are gearing up for our 2026 Season and we are looking for Guest Help and Information Hosts to join the team!

Your main responsibility is to deliver top‑tier customer service to all our guests. You will handle a wide range of guest enquiries and concerns across the resort, with particular focus on accessibility requirements. Your objective is to support guests throughout their stay, helping them navigate and enjoy their journey around the resort with ease.

Day to day this role will include:

• Ensure all guests’ needs are met with a high level of care, empathy, and compassion
• Work collaboratively as part of a team to support the smooth running of operations
• Demonstrate strong teamwork skills in a fast‑paced and unique role
• Liaise with the operations team to provide guests with accurate and up‑to‑date information
• Identify and report any health and safety concerns using the appropriate procedures
• Ensure all health and safety incidents are reported on the same day and followed up accordingly
• Show a strong understanding of, and sensitivity to, guests with accessibility

Please note, that this role could include multiskilling of different roles with further training included.

Don’t miss out on the opportunity to be part of one of the UK’s most exciting attractions. Apply now to join our Team and make every day an adventure!

Qualifications & Experience

We need you to come with the right positive attitude, enjoy working as part of a team, in a fast‑paced environment, and be able to deliver jaw‑dropping fun to our Guests!

Whilst we do not require any formal qualifications or experience for this role, the following would be desirable:

• Proven customer service experience
• Background or experience in accessibility support
• Willingness to take on new challenges each day

Benefits

• A competitive hourly rate
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
• 25% discount in our on‑site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass – 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities

Pay Range

From GBP £8.90/Hr.