Sales Consultant

Metropolitan Thames Valley; Hartford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prominent housing organization is seeking a Sales Consultant to efficiently handle sales across multiple locations, ensuring customer satisfaction and adherence to health and safety requirements. Candidates should have over 3 years of experience in shared ownership sales, with a strong customer-focused approach. Benefits include generous annual leave, healthcare plans, and a commitment to employee wellbeing. This role fosters diversity and inclusion, emphasizing career development.

Benefits

28 days annual leave plus public holidays

Healthcare cashplan

Matched contribution pension scheme

Enhanced maternity and paternity leave

Life assurance scheme

Paid volunteer days

Access to extensive training

Employee Assistance Programme

Qualifications

• 3+ years of shared ownership sales experience.
• Experience in sales and customer service environments.
• Proven track record of delivering excellent customer care.

Responsibilities

• Manage the sales budget and ensure excellent customer experience.
• Engage with internal and external stakeholders during the sales process.
• Support the marketing team in implementing sales strategies.

Skills

Sales and customer service experience

Knowledge of shared ownership sales

Customer care delivery

IT and numeric literacy

Strong written and verbal communication

Job description

Responsibilities

This role will have a geographical spread – Cambridgeshire, Huntingdon and our Head Office in Farringdon. The Sales Consultant is a front‑line representative of So Resi and MTVH and has responsibility for the delivery of the sales budget, working in multiple locations across a broad geographic area. You will be responsible for contributing to the sales delivery and performance across the region, with a focus on ensuring an excellent customer experience is delivered as well as health and safety requirements are upheld. You will be responsible for delivering the customer journey from Site Launch, lead management, application processing through to completion. You will be required to efficiently engage with all key internal and external stakeholders throughout the sales process.

Qualifications

• Experience in a sales and customer service environment.
• Expert knowledge of intermediate and private sales products with at least 3 years shared ownership sales experience.
• Responsible for supporting the marketing team in implementing sales strategies.
• Contribute effectively with internal cross‑functional teams within MTVH to support sales delivery and future management of new developments.
• An understanding of the legal process of shared ownership and outright property sales.
• Proven experience of delivering excellent customer care.
• IT and numeric literacy with strong written and verbal communication skills.
• Sales Office and Show home management experience.

Benefits

• 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave.
• Healthcare cashplan.
• Matched contribution pension scheme (up to 9%).
• Enhanced maternity, paternity and adoption leave.
• Salary sacrifice schemes and season ticket loans.
• Life assurance scheme.
• Paid volunteer days.
• Cash back and discounts from high street names.
• Hybrid Working – dependent on job role and department.
• Health cash plan scheme for everyday healthcare needs, which you can add your family members too.
• Tenancy deposit – interest free loan to help with rental deposits and season ticket loan.
• Access to extensive learning and training opportunities with the Wisebox platform.
• Colleague virtual social platform with workplace pages where you can keep up to date with organisational activity and link in with colleagues.
• Career progression across the organisation with mentoring/coaching programmes, apprenticeships and career planning support.
• Employee Assistance Programme – committed to the wellbeing of colleagues.

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively “Serving people better every day” to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non‑inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of network groups for employees to share views, tell us what we’re doing well and recommend improvements. The networks include Gender, Ethnicity, LGBTQ+, Disability and our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together.

Equal opportunities

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations. Please note we do not currently offer visa sponsorship.