Customer Care Representative jobs in United Kingdom

We are currently recruiting for a confident and self-motivated individual to work at our Solihull premises on a permanent basis. The ideal candidate should have previous experience in customer service and the ability to work in a fast-paced environment, managing pressure efficiently while providing a high level of customer service at all times. The role involves handling customer queries related to our extensive range of products or recent/new orders.

1. Handling general enquiries via email and phone
2. Processing new orders
3. Resolving queries on existing orders
4. Effectively chasing dispatches (if required)
5. Quoting customers
6. Being the first point of contact for telephone customers
7. Understanding and meeting timescales and cut-off times for Plastics Hub customers regarding orders and processing

This role is highly customer-oriented; therefore, it is vital that orders are checked and fulfilled accurately. Communicating order progress professionally via email or telephone is essential. Building and maintaining strong relationships with both new and returning customers is key to success in this role.

An ideal candidate should preferably have previous experience in a similar role, possess excellent communication skills, have good computer skills, and maintain a positive, can-do attitude.

We are a newly established building plastics supplier serving the entire UK. Join a rapidly growing company that constantly seeks innovative ways to expand for the benefit of customers and staff. We ensure our employees are well looked after, offering holidays, pension schemes, competitive pay, and excellent opportunities for progression.

Working hours: Full Time, 8am to 4pm

Salary: £23,000 to £25,000