Customer Care Representative jobs in United Kingdom
Travel Customer Service Representative
Prestige Travel Agency by Mich
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Travel Customer Service Representative
Job summary
A travel agency is seeking a Travel Customer Service Representative (Remote) to support clients at every stage of their travel journey. The ideal candidate is detail-oriented and service-driven, capable of handling luxury and leisure travel bookings. Responsibilities include responding to inquiries, providing information on travel requirements, and ensuring client satisfaction through effective communication and follow-up. This remote role offers professional growth and access to travel perks.
Benefits
Qualifications
- Customer service experience in hospitality or travel is preferred.
- Strong organizational skills and attention to detail are essential.
- Ability to manage multiple client requests efficiently.
Responsibilities
- Respond to client inquiries via phone, email, and messages.
- Assist with luxury and leisure travel bookings.
- Provide accurate information on destinations and agency policies.
- Confirm itineraries and ensure client satisfaction.
- Follow up with clients before and after travel.
- Update booking systems as required.
Skills
Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
- Provide accurate and timely information regarding destinations, travel requirements, and agency policies
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after travel to ensure a positive experience
- Address client concerns with empathy, professionalism, and solution-oriented thinking
- Maintain accurate documentation and update booking systems as required
- Excellent verbal and written communication skills
- Customer service experience (travel, hospitality, or service-related experience preferred)
- Strong organizational skills and attention to detail
- Comfortable using technology and learning new systems and booking platforms
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences
- 100% remote work environment
- Opportunities for professional growth within the company
- Access to travel perks and industry-related discounts
- Supportive team culture with ongoing training and development
Interested candidates are encouraged to apply today and join our remote travel support team.
Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.