Customer Service Specialist

Resource Recruitment; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading manufacturing company is seeking a Customer Service Specialist to join their friendly and hardworking team in Poole, Dorset. The role involves managing customer accounts, resolving enquiries, and processing orders. Candidates should have previous experience in customer service, be highly organized, and proficient in Microsoft Office. The position offers a salary of up to £30,000 per annum, and additional benefits include 25 days holiday, pension, and private medical cover.

Benefits

25 days holiday

Pension

Private medical cover

Employee assistance program

Health cash back plan

Qualifications

• Experience in providing excellent customer service.
• Familiarity with order processing and sales administration.
• Excellent attention to detail and highly organized.

Responsibilities

• Handle inbound and outbound calls, managing customer accounts.
• Liaise with customers to resolve enquiries or issues.
• Provide quotations and process orders.

Skills

Customer service experience

Order processing experience

Attention to detail

Organizational skills

Phone etiquette

Ability to manage multiple priorities

Proficiency in Microsoft Office

Job description

Overview

Customer Service Specialist

Job Location: Poole, Dorset

Job Type: Permanent

Salary: Up to £30,000 per annum, depending on experience

Hours: 40 hours per week, Monday - Friday 8am - 4.30pm / 8.30am - 5pm

Benefits: 25 days holiday + Bank holidays; Pension; Private medical cover; employee assistance program; health cash back plan

A leading manufacturing company is recruiting for a Customer Service Specialist on a permanent basis to join their friendly, busy and hardworking team based in Poole.

Responsibilities

• Deal with inbound and outbound calls (approx. 20 - 30 calls per day)
• Manage customer accounts
• Liaise with customers to solve enquiries or issues
• Follow up with customers to ensure they have received the best service
• Provide quotations and process orders
• Log and resolve customer complaints
• Liaise with other internal departments to provide updates
• Maintain accurate customer records

Qualifications

• Have previous experience in providing excellent customer service
• Order processing / Sales administration experience
• Excellent attention to detail, highly organised and with a can-do attitude
• Excellent phone manner and confidence dealing with diverse customers
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)

How to apply

If you are an experienced Customer Service Specialist who wants to work with a well-established company, please contact our Recruitment Team on (phone number removed) or send your CV.

Note on application

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually. If you do not hear from us within 3 days, please assume your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

About Resource Recruitment

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

By completing our application process, you authorize us as a Recruitment Agency to contact you in connection with your application by email and/or telephone & SMS under GDPR Article 6(1)(a) and you are consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab. You may opt out at any time.

Keywords

Customer Service Advisor, Customer Service Administrator, Customer Service, Sales Administrator, Order Processor, Order Processing, Administrator, Co-ordinator, coordinator, sales admin, sales co-ordinator, sales coordinator, Poole, Bournemouth, Ferndown, Wimborne, Wareham, Blandford, Dorchester