Customer Care Representative jobs in Gran Bretaña

For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.

Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.

If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.

Are you passionate about building strong client relationships and driving business growth? We’re looking for a dynamic Enterprise Account Manager to join our high-performing team. In this role, you’ll manage key accounts within our most prestigious customer base, focusing on retaining and expanding revenue.

You’ll collaborate with teams across Operations, Marketing, Product, and Commercial to deliver tailored solutions that support your clients’ growth strategies and create exceptional customer experiences. If you're ready to make a real impact, we’d love to hear from you.

The responsibilities for the role include, but are not limited to :

• Drive revenue growth by selling a range of converged solutions including voice, UCaaS, CCaaS, data, infrastructure, and complex partner offerings to a defined customer base and new referrals.
• Build trusted relationships with key stakeholders—from C-level executives to operational teams—through consultative engagement, workshops, and strategic account management.
• Deliver tailored solutions that align with customer business goals, leveraging deep knowledge of the Cisco portfolio, IT channel dynamics, and multi-technology sales.
• Collaborate cross-functionally with internal teams (Operations, Marketing, Product, Commercial) to ensure seamless delivery and outstanding customer experiences.
• Maintain strong commercial discipline by managing accurate forecasts, developing healthy pipelines, and consistently achieving or exceeding sales targets.
• Support team development by mentoring colleagues and contributing to a collaborative, growth-focused team culture.

• Proven experience in managing key client relationships, with a focus on upselling, cross-selling, and delivering customer satisfaction.
• Strong proficiency in Salesforce CRM for account planning, case management, and tracking the sales journey.
• Excellent communication and negotiation skills, with the ability to engage stakeholders at all levels.
• Solid understanding of TTBD’s product portfolio and the ability to position solutions effectively within the industry.
• Commercially astute, with the ability to analyse data, forecast accurately, and provide strategic insights.
• Collaborative mindset, working cross-functionally to enhance service delivery and customer outcomes.
• Adaptable and organised, able to manage competing priorities and meet deadlines in a fast-paced environment.
• Committed to continuous learning and sharing knowledge to support team development and customer engagement.

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home.

However, this opportunity is a field-based opportunity where a majority of your working time will be spent visiting clients on-site. You will be required occasionally to report into the office for Team days.

We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.

• Competitive Salary and Bonus Scheme : Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
• Comprehensive Benefits Package : Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
• Free TalkTalk Broadband : Enjoy complimentary TalkTalk broadband as an added perk for all employees.
• Personal and Professional Growth : Take advantage of opportunities for career advancement and personal development.
• Additional Perks : Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.

Be #ACE!

Be Ambitious, Be Connected, Be Empowered.

We embrace challenge, create resilient relationships and nurture our collaborative culture, while building a positive and rewarding environment where everyone takes pride in the part they play.

We will take reasonable and appropriate steps to ensure all candidates have a fair recruitment process to eliminate stereotypes, unconscious bias or prejudice.