Customer Success Manager

Optimove; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading marketing tech company is looking for an Enterprise Customer Success Manager in London. This hybrid role requires managing client relationships, ensuring satisfaction, and maximizing value. Candidates should possess a Bachelor's degree, 1-4 years of relevant experience, and strong presentation and communication skills. This dynamic position offers the opportunity for growth within a vibrant startup environment, supporting clients like CMOs and project managers in achieving their business goals.

Qualifications

• 1-4 years of experience in relevant roles, ideally from software companies.
• Proactive and able to manage multiple tasks.
• Growth mindset, pushing oneself out of comfort zone.

Responsibilities

• Own overall client relationship, enabling them to unlock value.
• Establish a trusted and strategic relationship with each assigned client.
• Provide training and guidance to help clients maximize value.

Skills

Presentation skills

Communication skills

Organizational skills

Analytical skills

Interpersonal skills

Education

Bachelor’s degree

Tools

Excel

Job description

About Optimove

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we’re on the cusp of our next growth spurt. It’s the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

Role Summary

Optimove’s Enterprise Customer Success Manager (CSM) fills a dynamic and essential client‑facing role, interacting collaboratively with multiple client stakeholders including CMOs, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSM serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer‑facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

If you’re looking for the next step in your career in Customer Success, this could be the right opportunity for you!

Responsibilities

• Own overall client relationship, enabling them to unlock value from their partnership with Optimove
• Establish a trusted and strategic relationship with each assigned client
• Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
• Be the customer’s advocate internally by communicating requests and issues across departments
• Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
• Communicate major product updates and releases ensuring clients enact changes

Requirements

• Bachelor’s degree
• 1‑4 years of experience in relevant roles, ideally from software companies
• Extremely strong presentation and communication skills
• Proactive, highly organized, with the ability to manage multiple tasks
• A true value‑enabler who relishes helping clients achieve their business goals
• Fast learner who can understand and articulate technology at any level
• Rich and effective interpersonal skills
• Strong analytical skills
• Growth mindset – always pushing yourself out of your comfort zone
• Excellent computer skills, including Excel
• Experience in technology‑related fields, preferably web‑based software
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time

This is a Hybrid role, and you will be required in our London office three days per week.

We are looking forward to receiving your application for the role, and we will be in touch soon!