Customer Care Representative jobs in Großbritannien

Customer Advisor

Dealing with customers both face to face and on the phone

Cheltenham new site

£27-£30k

Tuesday to Saturday 8.30am-5pm

Great opportunity to make this your own!

• Acting as the face and voice of the new Cheltenham site, greeting all customers and visitors.
• Handling customer enquiries in person, over the phone, and via email in a professional, friendly manner.
• Guiding customers through the full sales journey: from enquiry to tour to reservation to move‑in.
• Converting leads into bookings and promoting units, contents protection, packaging and add‑on services.
• Managing bookings, payments, move‑ins, renewals and customer records through the CRM (HubSpot).
• Supporting the wider business by responding to sales calls and email enquiries for additional UK sites.
• Ensuring the facility is clean, secure, presentable, and fully operational at all times.
• Conducting daily site checks, including gates, units, lighting and security systems.
• Maintaining high standards of health & safety and ensuring full compliance with company procedures.
• Reporting maintenance issues and supporting operational tasks as required.
• Taking ownership of site performance, customer satisfaction, and sales results.

• 2-3 years' experience in a customer-facing sales or customer service role.
• Proven ability to convert enquiries into sales (phone and in person).
• Strong IT skills, including CRM experience (HubSpot or similar).
• Excellent communication skills, especially over the phone.
• Ability to work independently in a standalone environment.
• Strong organisational skills and exceptional attention to detail.
• Self-motivated, proactive, and commercially minded.
• Full UK driving licence.

• Experience within storage, property, retail or hospitality sales.
• Familiarity with HubSpot CRM.
• Experience running a stand‑alone site or working solo.
• Experience with facilities, health & safety or site security checks.
• Background in roles with upselling or cross‑selling targets.
• Prior experience dealing with multi‑site enquiries or centralised sales functions.
• Confidence suggesting improvements or contributing to site performance.
• Strong administrative experience and comfortable handling customer documentation.

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.