Hybrid Customer Service Agent — Fast, Caring Support

Pertemps; Old Warren; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading water service provider in the UK seeks a Customer Service Agent to support customers with their water and wastewater service inquiries. You will be the first point of contact for customers, using problem-solving skills and effective communication to address issues. The position offers a starting salary of £25,659, with opportunities for increases. Benefits include generous holidays, a pension scheme, and health-related perks. This is a hybrid role based in Old Warren, requiring flexible hours.

Benefits

24 days of holiday per year

Generous Pension Scheme

Health and wellbeing benefits

Performance-related pay plan

Qualifications

• A genuine passion for delivering exceptional customer experiences.
• Outstanding telephone etiquette with strong verbal and written communication skills.
• Energetic team player who thrives on collaboration.
• Eagerness to learn, grow, and take on new challenges.
• Strong IT proficiency, active listening, and creative problem-solving abilities.
• Ability to perform confidently in a fast-paced, high-pressure environment.

Responsibilities

• Be the first point of contact for inbound phone enquiries.
• Help customers identify relevant information to diagnose their problems.
• Provide clear guidance and support to customers during interactions.
• Utilise tools to log interactions and understand customer needs.
• Coordinate solutions efficiently ensuring smooth customer resolution.

Skills

Customer experience

Telephone etiquette

Verbal communication

Written communication

Team collaboration

Problem-solving

IT proficiency

Active listening

Ability to work under pressure

Tools

Salesforce

Amazon Web Services

Job description

A leading water service provider in the UK seeks a Customer Service Agent to support customers with their water and wastewater service inquiries. You will be the first point of contact for customers, using problem-solving skills and effective communication to address issues. The position offers a starting salary of £25,659, with opportunities for increases. Benefits include generous holidays, a pension scheme, and health-related perks. This is a hybrid role based in Old Warren, requiring flexible hours.