Customer Care Advisor

Fresh Perspective Resourcing; Chorley; On-site; GBP 25,000 - 27,000; Full time

Job summary

A premium plant supply company in Chorley is seeking a proactive Customer Service Representative to deliver exceptional support to customers. Key responsibilities include addressing customer queries, maintaining records, and collaborating with internal teams. Candidates should possess strong communication skills, a problem-solving mindset, and a commitment to customer satisfaction. The position offers a salary of £25,000 to £27,000 along with generous benefits.

Benefits

33 days holiday (Bank Holidays and extended Xmas break)

Your birthday off

Company social events

Employee discount scheme

Qualifications

• Previous experience as a Customer Service Representative or in a call center.
• Problem solving mindset with a proactive attitude.
• Good IT skills and highly organized.

Responsibilities

• Offering advice and resolving customer queries.
• Handling inbound and outbound queries via multiple channels.
• Work with internal teams to resolve customer issues.

Skills

Customer Service Experience

Confident Communication

Problem Solving

Excellent Listening Skills

IT Skills

Strong Work Ethic

Job description

Have you got top notch Customer Service skills and looking for a new opportunity? We’re looking for an honest, supportive and proactive Customer Service Representative for a fantastic company in Chorley! They supply premium quality hedging, plants and trees to professionals, landscapers and the construction industry! Interested? Read on… As a Customer Service Representative, your roles and responsibilities will include…

Responsibilities

• Offering advice and resolving customer queries, and following up with them
• Handling inbound & outbound queries via phone, email, live chat & social media
• Assist with queries, product information, order status and issue resolutions
• Work with internal teams to resolve customer issues
• Maintain customer records accurately
• Manage customer expectations – be honest, supportive and professional

Skills and Experience

• Previous experience as a Customer Service Representative, or call centre
• Confident communicator who builds rapport quickly
• Problem solving mindset with a proactive attitude
• Excellent listening skills and able to empathise with customers
• Good IT skills and highly organised
• A strong work ethic, with integrity, honesty and consistency

Salary

£25,000 to £27,000

Benefits

• 33 days holiday (Bank Holidays and extended Xmas break)
• Your birthday off
• Company social events
• Employee discount scheme

Sound good to you? Send your CV over for this Customer Service Representative role today!