Welsh-Speaking Customer Consultant

Encore Capital Group; United Kingdom; Remote; GBP 22,000 - 27,000; Full time

Job summary

A debt recovery service provider is seeking a Welsh-Speaking Customer Service Executive. You will handle customer calls, support financial wellbeing, and work in a remote environment with a focus on 5-star service. The role offers flexibility with hours and a supportive training program. Ideal candidates should have empathy, resilience, and attention to detail. Apply to join their mission for 2026 and beyond.

Benefits

31 days holiday (pro rata)

Remote training with dedicated support

Flexible working hours

Qualifications

• Comfortable talking about difficult subjects.
• Ability to deliver tailored solutions with care.
• Experience in customer service is preferred.

Responsibilities

• Handle inbound and outbound calls in both Welsh and English.
• Support customers to achieve financial wellbeing.
• Identify potentially vulnerable customers.

Skills

Active listening skills

Empathy and resilience

Attention to detail

Fluent in Welsh

Fluent in English

Job description

Customer Service Executive (Welsh Speaker)

Remote working

Wescot Credit Services are on the lookout for a Welsh-Speaking Customer Consultantsto join one of our outsource campaigns starting 19th January 2026.

Mae Wescot Credit Services yr chwilio am Gynghorwyr Cwsmeriaid sy'n siarad Cymraeg i ymuno â un o'n ymgyrchoedd allanol.

• Salary: Up to £26,313.14 (based on 40 hrs per week) depending on experience
• Hours: Option to choose from a 37.5 or 40 hour contract
• Shifts:We are open Monday – Friday between 8.30am – 6.30pm and Saturdays 8.30am – 1pm. You will work on a rotational shift pattern within those hours which include 1 in 3 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shifts.
• Remote Training:3 weeks with dedicated L&D Trainer support.
• Fully remote working
• 31 days holiday (pro rata) – including all bank holidays.

We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service to be the first point of contact in supporting Welsh-Speaking customers in their preferred language.

Rydym yn chwilio am chwaraewyr tîm sy'n cyd-fynd â'n brwdfrydedd, mores gwaith, a gwasanaeth cwsmer 5-sêr i fod yn pwynt cyswllt cyntaf wrth gefnogi cwsmeriaid Cymraeg-Siarad mewn eu iaith ddewisol.

As a Customer Consultant atescot you will:

• Handle inbound and outbound calls in both Welsh and English, you’ll spot patterns and identify potentially vulnerable customers.
• Use active listening skills to support our customers to achieve financial wellbeing.
• Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver tailored solutions with care.
• Have great attention to detail and enjoy working in a fast-paced environment.

If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.