Service Advisor — 5-Star Customer Care + Great Benefits

Octane Recruitment Ltd; Croydon; On-site; GBP 18,000 - 22,000; Full time

Job summary

A UK automotive retailer is seeking an experienced Service Advisor to join their Croydon location. You will act as the primary link between customers and workshop, ensuring a professional service experience. The ideal candidate has automotive experience, strong communication skills, and a full UK driving licence. This role offers a competitive salary with excellent benefits including vehicle discounts, annual leave, and health insurance.

Benefits

6 weeks annual leave

Vehicle discounts

Staff Car Scheme

Perkbox Membership

Permanent Health Insurance

Life Assurance

Aviva Pension Scheme

Virtual GP Service

Employee Assistance Programme

Free Eye Test

Long Service Awards

Celebrations

Qualifications

• Previous automotive experience (main dealer or independent) is essential.
• Strong communication and organisational skills.
• Confident and proactive team player.

Responsibilities

• Greet customers and handle service requirements efficiently.
• Book vehicles for servicing and repairs using internal systems.
• Liaise with technicians and keep customers updated.
• Explain health check reports and repair work.
• Upsell additional products and services.
• Manage customer expectations and resolve issues.
• Complete all administrative processes accurately.
• Deliver a five-star customer experience.

Skills

Automotive experience

Customer-first mindset

Strong communication skills

Ability to thrive under pressure

Full UK driving licence

Job description

A UK automotive retailer is seeking an experienced Service Advisor to join their Croydon location. You will act as the primary link between customers and workshop, ensuring a professional service experience. The ideal candidate has automotive experience, strong communication skills, and a full UK driving licence. This role offers a competitive salary with excellent benefits including vehicle discounts, annual leave, and health insurance.