Customer Sales Advisor

i2i Recruitment; Cheltenham; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading recruitment agency is searching for a Customer Advisor in Cheltenham. The successful candidate will engage with customers face-to-face and over the phone, manage bookings, and ensure a high standard of customer service. Ideal applicants will have 2-3 years in a customer-facing role with strong communication skills. This position offers a salary range of £27-£30k.

Qualifications

• 2-3 years' experience in a customer-facing sales or customer service role.
• Proven ability to convert enquiries into sales (phone and in person).
• Excellent communication skills, especially over the phone.
• Self-motivated, proactive, and commercially minded.

Responsibilities

• Acting as the face and voice of the new Cheltenham site, greeting customers.
• Handling customer enquiries in person, over phone, and via email.
• Managing bookings, payments, and customer records through the CRM.

Skills

Customer service experience

Sales conversion ability

Strong IT skills

Excellent communication skills

Organizational skills

Tools

HubSpot CRM

Job description

Customer Advisor

Dealing with customers both face to face and on the phone

Cheltenham new site

£27-£30k

Tuesday to Saturday 8.30am-5pm

Great opportunity to make this your own!

What You'll Be Doing

• Acting as the face and voice of the new Cheltenham site, greeting all customers and visitors.
• Handling customer enquiries in person, over the phone, and via email in a professional, friendly manner.
• Guiding customers through the full sales journey: from enquiry to tour to reservation to move‑in.
• Converting leads into bookings and promoting units, contents protection, packaging and add‑on services.
• Managing bookings, payments, move‑ins, renewals and customer records through the CRM (HubSpot).
• Supporting the wider business by responding to sales calls and email enquiries for additional UK sites.
• Ensuring the facility is clean, secure, presentable, and fully operational at all times.
• Conducting daily site checks, including gates, units, lighting and security systems.
• Maintaining high standards of health & safety and ensuring full compliance with company procedures.
• Reporting maintenance issues and supporting operational tasks as required.
• Taking ownership of site performance, customer satisfaction, and sales results.

Must Haves

• 2-3 years' experience in a customer-facing sales or customer service role.
• Proven ability to convert enquiries into sales (phone and in person).
• Strong IT skills, including CRM experience (HubSpot or similar).
• Excellent communication skills, especially over the phone.
• Ability to work independently in a standalone environment.
• Strong organisational skills and exceptional attention to detail.
• Self-motivated, proactive, and commercially minded.
• Full UK driving licence.

Nice to Haves

• Experience within storage, property, retail or hospitality sales.
• Familiarity with HubSpot CRM.
• Experience running a stand‑alone site or working solo.
• Experience with facilities, health & safety or site security checks.
• Background in roles with upselling or cross‑selling targets.
• Prior experience dealing with multi‑site enquiries or centralised sales functions.
• Confidence suggesting improvements or contributing to site performance.
• Strong administrative experience and comfortable handling customer documentation.

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.