Customer Care Manager jobs in Großbritannien

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life.

Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here.

Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Sales Manager to join our team in London at Plaisterers\' Hall.

• Achieve and exceed sales targets on room hire, food and beverage, sundry items.
• Design, plan and deliver a sales plan and strategy, working alongside the Marketing & Events Manager
• Grow the business through maximising uptake and spend per head
• Identify new business opportunities, demonstrate and implement innovation whenever possible
• Proactively grow and develop relationships with prospective and existing key account
• Attend organised events and showcases to engage with event bookers. E.g.: open days, exhibitions, displays etc.
• Ensure all sales collateral is in line with the venue’s marketing plan
• Create quality proposals for our clients - corporate, private and social
• Oversee and manage invoicing and payment for the events
• To win and retain business and to promote awareness of all facilities and services available
• Manage motivate, support, drive, provide guidance and development for all members of the onsite sales team

• Design compelling sales proposals that tell the venue’s story
• Proactivity in dealing with all enquiries (telephone / email) to ensure that they are dealt with in an efficient and friendly manner.
• Enthusiastic
• Commercial
• Strong seller with a financial head

Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support

• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers