Customer Care & After-Sales Coordinator

Keepmoat Homes; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable homebuilding company is seeking a Customer Care Coordinator to join their team in Northampton. In this role, you will manage customer relations, ensuring a high-quality service and responding to queries effectively. The ideal candidate will have strong customer care experience, excellent organisational skills, and be a team player passionate about delivering satisfaction. This position offers a chance to contribute to the company's 5-star builder status in the homebuilding industry.

Qualifications

• Strong customer care experience and a passion for quality service.
• Ability to communicate effectively with different stakeholders.
• Experience in a housebuilding/construction environment is a plus.

Responsibilities

• Liaise with customers and sub-contractors to handle complaints and queries.
• Ensure availability of materials and labor for service works.
• Contact customers after legal completion for satisfaction follow-ups.
• Produce relevant customer care documentation in a timely manner.
• Update the CRM system to maintain customer database accuracy.

Skills

Customer Care experience

Organisational skills

Planning skills

Creative problem-solving

Tools

CRM system

Job description

A reputable homebuilding company is seeking a Customer Care Coordinator to join their team in Northampton. In this role, you will manage customer relations, ensuring a high-quality service and responding to queries effectively. The ideal candidate will have strong customer care experience, excellent organisational skills, and be a team player passionate about delivering satisfaction. This position offers a chance to contribute to the company's 5-star builder status in the homebuilding industry.