Airport Customer Service Advisor - Flexible Hours

DHL Germany; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in Bristol is seeking a Customer Service Colleague to ensure the success of every flight by checking passenger travel documentation and providing exceptional customer service. Successful candidates will hold a valid UK driving licence, be confident in managing challenging situations, and will work shifts including weekends. This role offers opportunities for continuous applications and benefits such as a generous pension scheme and discounts.

Benefits

Generous pension scheme with employer contribution

Free confidential 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and mortgage advice

Qualifications

• Hold a valid UK driving licence (essential).
• Can work shifts, including weekends and bank holidays.
• Willing to attend a medical appointment.

Responsibilities

• Check passenger travel documentation at check-in and boarding gate.
• Provide exceptional customer service during passenger journey.
• Reinforce rules for oversized luggage.

Skills

Excellent communication skills

Teamwork

Confidence in challenging situations

Job description

A leading logistics company in Bristol is seeking a Customer Service Colleague to ensure the success of every flight by checking passenger travel documentation and providing exceptional customer service. Successful candidates will hold a valid UK driving licence, be confident in managing challenging situations, and will work shifts including weekends. This role offers opportunities for continuous applications and benefits such as a generous pension scheme and discounts.