Customer Service Advisor

Halfords Group PLC; West Midlands; On-site; GBP 28,000; Full time

Job summary

A leading automotive service provider in the UK is looking for a Customer Service Advisor in West Midlands. You will be responsible for welcoming customers and handling job bookings. Candidates should possess a proven track record in delivering excellent customer service, IT literacy, and experience in an autocentre environment is preferred. The role includes opportunities for career progression, generous benefits, and a supportive environment for all employees.

Benefits

5.6 weeks’ annual leave

Discounts on garage bills and retail products

Financial planning support

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and able to manage in-house systems effectively.
• Able to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Must have a full driver’s license with less than 9 points.

Responsibilities

• Act as the welcoming face for customers handling job bookings.
• Discuss any technical concerns customers may have.
• Assist in the collection and delivery of vehicles.

Skills

Excellent customer service

IT literate

Professional handling of difficult situations

Target achievement experience

Experience in an Autocentre environment

Full driver's license

Job description

Apply now Job no: 562596
Work type: Full time
Site: Shirley
Categories: Autocentre Colleagues
Location: West Midlands
Salary: £27,690 per annum + bonus
Business Area: Autocentres

• Earn extra with our refer a friend scheme – T&C’s Apply

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.