Customer Service Agent - PART TIME - UK

Swissport International AG; Paisley; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading aviation service provider is seeking a Customer Service Agent in Glasgow. You will assist passengers with check-in, handle inquiries, and ensure compliance with airline regulations. Ideal candidates will possess customer service experience and strong communication skills. This part-time role requires flexibility, offering 25 hours per week across various shifts. Join the team and be part of delivering excellence in customer service within the aviation industry.

Benefits

Employee Assistance Programme

Comprehensive training

Free onsite parking

Career advancement opportunities

Qualifications

• Prior experience in customer service or related fields is advantageous.
• Excellent verbal and written English skills are required.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet passengers and provide assistance throughout their journey.
• Assist passengers with check-in procedures and luggage handling.
• Resolve passenger concerns and ensure compliance with regulations.

Skills

Communication skills

Customer service experience

Problem-solving abilities

Attention to detail

Job description

Overview

Job Title: Customer Service Agent

Company: Swissport

Location: Glasgow

Contract Type: Part Time fixed term until 31/10/2026

Hours:25 hours per week, between Monday – Sunday (shift work)

Salary: £12.41 per hour

About the company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Responsibilities

Key Responsibilities:

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Qualifications

Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retention savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.