Tech-Savvy Customer Support Specialist (Part-Time)

Ee; North Shields; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications company is looking for a part-time Customer Service Technical representative in North Shields. This role involves assisting customers with broadband-related queries over the phone, providing problem-solving support. The position offers an initial salary of £13,379.73 with an increase after eight months, and includes flexible working options and a supportive work culture. Benefits include access to an online GP, generous family leave, and career development opportunities.

Benefits

Online GP

Paid carer's leave

Family leave

Employee discounts

Career development support

Season ticket travel loan

Volunteering days

Optional healthcare and dental

Qualifications

• To be naturally helpful and calm.
• Ability to build relationships with customers.
• No specific prior experience required.

Responsibilities

• Answer technical queries over the phone.
• Assist customers with broadband tech-related issues.
• Provide support with ownership of customer problems.

Skills

Problem-solving

Customer service

Interpersonal skills

Job description

A leading telecommunications company is looking for a part-time Customer Service Technical representative in North Shields. This role involves assisting customers with broadband-related queries over the phone, providing problem-solving support. The position offers an initial salary of £13,379.73 with an increase after eight months, and includes flexible working options and a supportive work culture. Benefits include access to an online GP, generous family leave, and career development opportunities.