Customer Service Advisor

Sitel Corp.; Motherwell; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading customer service company is looking for both new and experienced customer service advisors to join their team in Motherwell. This full-time, permanent position offers family-friendly working hours and a supportive multicultural environment. Successful candidates will deliver excellent customer service, be resilient, and enjoy building rapport with customers. Benefits include access to a financial management app and engagement events to enhance team spirit.

Benefits

Engagement events

Access to financial management app

Catering services on-site

Qualifications

• Willingness to learn new skills.
• Ability to remain polite when dealing with challenging customers.
• Enjoy building rapport with people.

Responsibilities

• Deliver excellent customer service.
• Work with customers to solve their problems.

Skills

Willingness to learn new skills

Resilience in challenging situations

Excellent communication skills

Problem-solving with customers

Previous utilities experience

Job description

At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.

Are you passionate about delivering excellent Customer Service, or just simply want to try a new opportunity? Then we want to hear from you!

Our family‑friendly working hours range between 8:00‑18:00 Monday to Friday. Saturday working between 8:00‑14:00 once every 4 weeks (no late nights or Sundays).

We are looking for both new and experienced customer service advisors to join our growing team at Foundever Maxim on a full‑time permanent contract (ONSITE).

The Role

What we need from you in order to be successful?

• A willingness to learn new skills
• Be resilient when dealing with more challenging customers, but polite at the same time
• Talking is your thing, enjoy building rapport with people
• A willingness to work with customers and solve their problems
• Previous utilities experience (desirable but not essential)

Our Site

Foundever Maxim is located in Maxim Park Euro‑central directly behind the Dakota hotel in Motherwell. We are easily accessible by car and by public transport links. We are extremely proud of the multicultural social environment here at Foundever and have regular staff engagement events to enhance our one‑team, one‑vision approach and team‑building culture. We believe in rewarding great work with both team and individual prizes for a job well done. We have competitions all year round—from Easter bonnet contests to Halloween best‑dressed and best‑pod events—which will bring so much fun to your day. We are supported on‑site by our Bistro for all your catering needs.

It’s really important you are able to commute to our site so please check the address before applying: 10 Maxim Park, Motherwell ML1 4WR, United Kingdom

Wagestream

All employees get access to this money‑management app that gives you access to a toolkit of services built around your pay. It can help you to:

• Use Flexible Pay to choose when to get paid throughout the month
• Track your shifts, earnings and spending in one place
• Build a rainy‑day pot to reduce financial stress and reward yourself in the future
• Use a benefits checker to calculate what government support you could be missing out on
• Chat to a financial coach to get expert guidance about your money
• Get discounts on your shopping with vouchers

APPLY NOW

What are you waiting for? Start your Foundever journey and click apply!