Customer Service Advisor – Auto Centre (Uncapped Bonus)

Halfords Group PLC; West Midlands; On-site; GBP 28,000; Full time

Job summary

A leading automotive service provider in the UK is looking for a Customer Service Advisor in West Midlands. You will be responsible for welcoming customers and handling job bookings. Candidates should possess a proven track record in delivering excellent customer service, IT literacy, and experience in an autocentre environment is preferred. The role includes opportunities for career progression, generous benefits, and a supportive environment for all employees.

Benefits

5.6 weeks’ annual leave

Discounts on garage bills and retail products

Financial planning support

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and able to manage in-house systems effectively.
• Able to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Must have a full driver’s license with less than 9 points.

Responsibilities

• Act as the welcoming face for customers handling job bookings.
• Discuss any technical concerns customers may have.
• Assist in the collection and delivery of vehicles.

Skills

Excellent customer service

IT literate

Professional handling of difficult situations

Target achievement experience

Experience in an Autocentre environment

Full driver's license

Job description

A leading automotive service provider in the UK is looking for a Customer Service Advisor in West Midlands. You will be responsible for welcoming customers and handling job bookings. Candidates should possess a proven track record in delivering excellent customer service, IT literacy, and experience in an autocentre environment is preferred. The role includes opportunities for career progression, generous benefits, and a supportive environment for all employees.