Customer Care Manager jobs in United Kingdom

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Are you a passionate and experienced care professional looking to take the next step in your career?

We’re looking for a dynamic Registered Care Manager to lead and grow our high-quality domiciliary care service in Wigan. This is an exciting opportunity to join a values-led team making a real difference in people’s lives.

About the Role:

As our Registered Care Manager, you will report directly to the Operational Leadership Team and take responsibility for the overall performance, quality, and compliance of our care service. You’ll oversee day-to-day operations, manage internal staff and Care Professionals, ensure outstanding care delivery, and play a key role in business growth.

Whether you’re an experienced Care Manager or an ambitious Care Supervisor/Coordinator ready for your next challenge, we want to hear from you!

Key Responsibilities:

• Act as Registered Manager, ensuring full compliance with CQC and legislative standards.
• Lead the development and delivery of a high-quality, person-centred domiciliary care service.
• Manage client acquisition and care planning, including assessments and risk management.
• Ensure quality assurance through regular reviews, audits, and improvement initiatives.
• Handle incidents, complaints, and safeguarding processes effectively and sensitively.
• Oversee staff recruitment, training, and supervision; ensure safe and effective staffing.
• Maintain accurate records and ensure data integrity across all platforms.
• Support financial operations including budget oversight and payroll.
• Promote our services in the local community and build professional networks.
• Lead by example, cultivating a supportive and inclusive team culture.
• Significant experience in care, with a strong track record in quality service delivery.
• Proven leadership skills within a domiciliary care setting.
• Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards it).
• Strong knowledge of care regulations, compliance, and best practice.
• Exceptional interpersonal, communication, and organisational skills.
• Commercially aware with experience in achieving growth targets.
• IT literate with experience using Microsoft Office/Google Suite and digital care systems.
• A full UK driving licence and access to a vehicle is essential.

What We Offer:

• A rewarding leadership role with room for personal and professional growth.
• A competitive salary, reflective of your experience and current scale of the business.
• Opportunity to shape the future of our care service in Wigan.
• Supportive senior leadership and ongoing training opportunities.
• A role where you genuinely make a difference every single day.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to an Enhanced DBS Check.

Ready to lead care with compassion and purpose in Wigan?

Apply today and become a vital part of our mission to change the face of ageing.