Customer Service Advisor

Sunbelt Rentals UK & Ireland; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment rental provider in Aberdeen City is seeking a Customer Service Advisor to enhance customer satisfaction through exceptional service and relationship management. You will support customers via phone and email while managing orders and coordination efficiently. Ideal candidates will have prior experience in customer service and a proactive approach. This role includes a flexible rewards package with generous benefits offerings.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Company pension scheme

Qualifications

• Experience in a customer service environment preferred.
• Ability to think on your feet and use initiative.
• Familiarity with order management processes.

Responsibilities

• Deliver best-in-class customer service and upselling.
• Communicate via telephone, email, and website.
• Manage customer orders from enquiry to feedback.

Skills

Customer relationship management

Effective communication

Problem-solving

Job description

Overview

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

Responsibilities

• Deliver a best-in-class service while using product knowledge and expertise to maximise upselling opportunities.
• Communicate with customers on the telephone, via email and by responding to website requests.
• Coordinate transport and map out routes for drivers.
• Manage an order from enquiry to post-hire feedback.
• Create invoices and deal with purchase orders.
• Take ownership of the customer journey and build relationships with regular customers.

Requirements / Experience

You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What we offer

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.