Customer Manager

ASDA; Workington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Customer Manager to enhance customer experience in Workington. You will lead a team, ensuring excellent service delivery while managing feedback and satisfaction. This role requires experience in retail or hospitality, strong communication skills, and a passion for customer service. Competitive salary plus great benefits including a colleague discount, discretionary bonus, and comprehensive wellbeing support.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test

Discounts on Asda services

Wagestream for flexible pay

Company pension

Wellbeing support services

Excellent parental leave policies

Colleague recognition programme

Qualifications

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.
• Confidence in handling customer feedback and resolving issues.
• Flexibility to work a range of shifts, including weekends and evenings.

Responsibilities

• Champion customer experience by ensuring lasting impressions.
• Lead by example and coach colleagues for outstanding service.
• Take ownership of customer satisfaction and loyalty.
• Monitor service standards and drive continuous improvement.
• Collaborate across departments for a seamless customer journey.

Skills

Customer service experience

Strong communication skills

Team development

Issue resolution

Flexibility in work shifts

Job description

Job Title

Customer Manager

Location

Workington

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

28 September 2025

At Asda, we want you to find your everything. As our Customer Manager, you’ll be the champion of customer experience in store—ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front-end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.

What makes a brilliant Customer Manager:

• Customer-obsessed: You understand what great service looks like and inspire others to deliver it.
• Brand ambassador: You promote our values and ensure every customer interaction reflects our brand promise.
• Empathetic leader: You support your team to handle customer queries confidently and professionally.
• Service-focused: You monitor service standards, respond to feedback, and drive continuous improvement.
• Collaborative: You work across departments to ensure a seamless customer journey.
• Proactive: You identify opportunities to enhance customer experience and act on them.
• What you’ll bring: You may see a separate section for qualifications below.

What you’ll bring:

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.
• Confidence in handling customer feedback and resolving issues.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas