Customer Manager

Asda; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Customer Manager in Leicester Abbey Lane to champion customer experience and promote brand values. You will lead and coach colleagues to deliver outstanding service, manage feedback, and drive service improvements. The ideal candidate has experience in retail or hospitality, strong people skills, and a passion for customer service. This full-time position offers a competitive salary with various benefits, including colleague discounts and a pension scheme.

Benefits

Colleague discount: 15%

Discretionary company bonus scheme

Access to an enhanced electric car scheme

Free eye test

Discounted rates on Asda services

Flexible pay access through Wagestream

Company pension

24/7 virtual GP and EAP service

Excellent parental leave policies

Colleague recognition programme

Qualifications

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Confidence in handling customer feedback and resolving issues.
• A passion for customer service and team development.

Responsibilities

• Lead the customer experience in store and promote brand values.
• Manage feedback and drive service improvements.
• Support the team in handling customer queries.

Skills

Customer-obsessed

Strong communication skills

Empathetic

Flexible

Collaborative

Job description

Job Title

Customer Manager

Location

Leicester Abbey Lane

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

29 September 2025

Asda is seeking a Customer Manager to be the champion of customer experience in store, ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front-end operations, managing feedback, or driving service improvements, you’ll ensure the store is a place customers love to shop.

What makes a brilliant Customer Manager:

• Customer-obsessed: You understand what great service looks like and inspire others to deliver it.
• Brand ambassador: You promote our values and ensure every customer interaction reflects our brand promise.
• Empathetic leader: You support your team to handle customer queries confidently and professionally.
• Service-focused: You monitor service standards, respond to feedback, and drive continuous improvement.
• Collaborative: You work across departments to ensure a seamless customer journey.
• Proactive: You identify opportunities to enhance customer experience and act on them.

What you’ll bring:

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.
• Confidence in handling customer feedback and resolving issues.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you\'ll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas