Customer Care Manager jobs in Grande-Bretagne

The Dementia Care Manager will be responsible for the overall management of the Dementia Community at Avery Healthcare, implementing and embedding the company\'s dementia care strategy and managing resources within a given budget. They will build caring relationships with residents and families, work closely with the Activities Team, and promote a culture that enables residents to maximize their capabilities and enhance their quality of life.

• Ensuring the plan of care is accurate and reflected in the care needs summary; residents and relatives identify needs and preferences, with information integrated into a person-centred care plan.
• Building caring relationships with residents and families, liaising with them sensitively and appropriately; acting as an advocate for residents\' best interests and managing conflicts when needed.
• Working closely with the Activities Team to develop meaningful activities for residents with dementia and supporting the care team\'s participation in these activities.
• Promoting a culture that enables residents to maximise their capabilities, optimise their independence, and enhance their quality of life.

Avery Healthcare is one of the UK\'s largest providers of luxury elderly care homes. We are committed to creating meaningful experiences for residents and employees, offering exceptional care across a growing network of over 100 homes. Avery believes the later years of life should be as enriching as any other and is passionate about building a supportive and inspiring environment where employees feel valued and empowered.

Package Description: At Avery Healthcare, we are dedicated to supporting the people who care for our residents. We recognise how hard our teams work and are here to celebrate and support you every step of the way. When you join us, you\'ll make a positive impact on residents\' lives every day; your compassion and dedication truly make a difference. We are committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. As part of our close-knit team, you\'ll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We\'re looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Dementia Care Manager. If this sounds like the place for you, we\'d love to hear from you!

ABOUT THE ROLE

Your focus as a Dementia Care Manager will be to be responsible for the overall management of the Dementia Community, implementing and embedding the company\'s dementia care strategy and managing resources within a given budget.

Other responsibilities will include:

• Ensuring that the plan of care is accurate and reflected in the care needs summary; residents and relatives identify needs and preferences. Ensure all information is integrated into a person-centred care plan.
• Building caring relationships with residents and families, liaising with them sensitively and appropriately. Act as an advocate for the residents\' best interests, appropriately managing conflict.
• Working closely with the Activities Team to ensure the development of meaningful activities for residents with dementia. Support and set expectations for the care team\'s participation in these activities.
• Promoting a culture that enables residents to maximise their capabilities, optimising their independence and enhancing their quality of life.

ABOUT YOU

To succeed in your application, you must live our values of caring, support, honesty, respect, and accountability in all you do.

Our ideal candidate must have:

• A minimum of three years experience in a similar role, working within a fast-paced environment.
• Comprehensive understanding of CQC standards and requirements.
• Industry-relevant qualifications.
• Knowledge of care services businesses and the UK health and social care market.

At Avery, we\'re not just one of the UK\'s largest providers of luxury elderly care homes; we\'re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we\'re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

• Industry-relevant qualifications, a minimum of 3 years\' experience in a similar role, comprehensive understanding of CQC standards and requirements, and knowledge of care services businesses and the UK health and social care market.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.