Customer Manager

Asda; Stretford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer is seeking a Customer Manager to enhance customer experience at their Trafford Park location. This role involves leading a team, ensuring high service standards, and promoting brand values. Candidates should have experience in a retail or hospitality environment and strong customer service skills. The position offers a competitive salary, generous benefits, and opportunities for career development.

Benefits

15% colleague discount

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test

Discounted Asda services

Access to financial coaching

Company pension

24/7 virtual GP access

Excellent parental leave options

Colleague recognition programme

Qualifications

• Experience managing or supervising in a customer-facing environment.
• Strong communication and interpersonal skills.
• Customer service passion and team-oriented approach.
• Confidence in handling feedback and resolving issues.
• Flexibility to work various shifts.

Responsibilities

• Champion customer experience in the store.
• Coach colleagues to deliver outstanding service.
• Resolve customer issues with empathy.
• Monitor service standards and drive improvements.
• Support front-end operations and manage feedback.

Skills

Customer service

Communication skills

Team development

Empathy

Problem resolution

Job description

Job Title

Customer Manager

Location

Trafford Park

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

29 September 2025

At Asda, we want you to find your everything. As our Customer Manager, you’ll be the champion of customer experience in store—ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front-end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.

What makes a brilliant Customer Manager:

• Customer-obsessed: You understand what great service looks like and inspire others to deliver it.
• Brand ambassador: You promote our values and ensure every customer interaction reflects our brand promise.
• Empathetic leader: You support your team to handle customer queries confidently and professionally.
• Service-focused: You monitor service standards, respond to feedback, and drive continuous improvement.
• Collaborative: You work across departments to ensure a seamless customer journey.
• Proactive: You identify opportunities to enhance customer experience and act on them.

What you’ll bring:

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.
• Confidence in handling customer feedback and resolving issues.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas