Customer Care Manager

Michael Page (UK); Scunthorpe; On-site; GBP 40,000 - 42,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Care Manager in Scunthorpe to lead customer care initiatives, manage complaints, and improve customer interactions. This role offers a salary of £40,000 - £42,000 and requires a strong background in customer service and excellent stakeholder communication skills.

Qualifications

• Strong experience in customer service roles.
• Proven ability to resolve customer issues effectively.
• Excellent communication skills with stakeholders.

Responsibilities

• Lead the customer care function and manage customer complaints.
• Support customers in resolving issues.
• Build strong relationships to improve customer journey.

Skills

Strong Customer Service Background

Experience in customer resolution

Communication with key stakeholders

Job description

Overview

Customer Care Manager

Manufacturing & Construction Sector

About Our Client

Page Group are working with a leading manufacturer within the Construction Sector who are looking to appoint a new Customer Care Manager

Job Description

• Leadership of a small customer care function
• Provide support to customers around customer issues and resolution management
• Own customer complaints from end to end, working with various departments to resolve customer issues
• Undertake route cause analysis to mitigate recurrence of issues
• Build strong working relationships with key stakeholders to improve the customer journey
• Provide a world class service to customer during all interactions
• Ensure customer data is accurately recorder on CRM system

The Successful Applicant

• Strong Customer Service Background
• Experience working on customer resolution / customer issues
• Ability to communicate with key stakeholders

What\'s on Offer

Monday to Friday role

Salary £40,000 - £42,000

Scunthorpe based - on-site