Customer Care Manager

Wheatstone Solutions; Thame; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A construction company in the UK is seeking a Customer Care Manager to oversee customer interactions and inspections in new homes. This role involves managing handovers, addressing customer inquiries, and coordinating with contractors. Ideal candidates will have prior experience in customer service management within the housing industry and excellent communication skills. This position offers a 12-month fixed-term contract with an on-site and office working model.

Qualifications

• Previous experience within a Customer Service Manager role in the new homes industry.
• Exposure to management duties in a Senior Coordinator/Relations role.
• Flexibility to travel across regions.

Responsibilities

• Carry out home demonstrations and handovers with the customer.
• Conduct inspections throughout the warranty period.
• Liaise with contractors for issue resolution.

Skills

Customer Service Management

Excellent communication skills

Excellent report writing

Proficient with IT

Job description

Introduction & Role

We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a 12 month FTC. The position is based both at office and on site.

Day to day

• Carry out home demonstrations and handovers with the customer
• Carry out 14 days meetings with customers to go through any initial snags or issues that arise.
• Carry out inspections throughout the warranty period regarding any defects or issues that arise.
• Liaise with contractors to carry out works or inspect issues.
• Carry out pre-quality inspections on properties prior to handovers.
• Manage the customer care inbox alongside the team to ensure customers are kept up to date and responded to, being the next level of complaint process where necessary.
• Support the team day to day
• Visit and inspect stock plots

Key Skills required

• Previous experience within a Customer Service Manager role in the new homes industry or exposure to management duties in a Senior Coordinator/Relations role.
• Flexibility to travel across Buckinghamshire, Oxfordshire and some Berkshire sites.
• Excellent communication and customer facing skills
• Excellent report and email writing skills and proficient with IT.

Please apply below or contact Chris Ellis at Wheatstone Solutions for more information.