Senior Customer Care Manager – Construction

Peace Recruitment Group Ltd; Dundee; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housebuilder in the Perth/Tayside area is seeking an experienced Customer Care Operations Manager to oversee customer care maintenance operatives. The ideal candidate will have a strong customer service background, proven manageability skills, and good communication abilities. The role involves diagnosing defects, managing escalations, and ensuring quality standards. A competitive salary, company car or allowance, and healthcare benefits are provided, making this an excellent opportunity for career progression.

Benefits

Company car or car allowance

Competitive salary

Healthcare & life cover

Strong progression and development support

Employee benefits platform & high-street discounts

Qualifications

• Experience in customer care and operations within the construction or building industry.
• Ability to manage teams and ensure high quality of service.
• Excellent problem-solving and communication skills.

Responsibilities

• Manage and develop the customer care team for high satisfaction.
• Diagnose complex defects and direct remedial strategies.
• Handle escalations and formal complaints efficiently.

Skills

Strong customer service background

Trade-related experience

Proven people management experience

Excellent communication skills

Confident with MS Office

CSCS (advantageous)

Job description

A leading housebuilder in the Perth/Tayside area is seeking an experienced Customer Care Operations Manager to oversee customer care maintenance operatives. The ideal candidate will have a strong customer service background, proven manageability skills, and good communication abilities. The role involves diagnosing defects, managing escalations, and ensuring quality standards. A competitive salary, company car or allowance, and healthcare benefits are provided, making this an excellent opportunity for career progression.