Customer Care Manager jobs in United Kingdom

Permanent, Full Time • Hours: 36 hpw – office hours as well as working alongside the care team • Working Pattern: Days, Nights, Weekends

Do you have senior experience within a care team? Do you consider yourself a positive, proactive, and professional individual? Do you want to go home feeling like you are making a real difference to older people’s lives? Then come and join our team as Deputy Manager!

Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 120 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty.

New Copford Place is a residential care home set in Copford on the outskirts of Colchester, Essex. It is one of nine care homes run by the not-for-profit charity Friends of the Elderly. Our focus is to give older people in our care the chance to live fulfilled lives, whether they stay with us for a longer residential stay, or a short-term respite break.

• Working alongside the Registered Manager, you will assist with the management of the home in the delivery of high standards of person centred care; initiating and managing quality, health, dementia and palliative care.
• Ensure the health and safety of all residents is effectively assessed, planned, implemented and evaluated using our electronic care planning system.
• Work closely with the Registered Manager in managing the services annual budget efficiently and effectively.
• Develop effective communication links with the Registered Manager, the support team under your line management and all external professionals.
• Ensure all staff adhere to the correct reporting procedures for all accidents, incidents and safeguarding concerns.
• Maintain a welcoming ambience that encourages a sense of communal living.
• Act as a role model in support of staff to work within the standards, always promoting best practice.

Please refer to the job description upon submitting your application.

• With a minimum of NVQ Level 3 in Adult Social Care and a clear understanding of the ‘Care Certificate’, you will have proven experience working with the elderly and will be comfortable leading a team.
• A strong understanding of CQC regulations and adult safeguarding is key for the role and you will be comfortable auditing day to day practice, identifying scope for improvement and then implementing a forwarding thinking approach to current practices. You will produce rotas for the team and organise staff training, always being a champion of staff development.
• This dynamic role offers the best of both worlds—hands-on work on the floor and impactful decision-making in the office.
• This isn’t just a job; it’s about making a difference to older people’s lives every day.

• Learning, development, and progression.
• Paid breaks.
• Monthly prize draw, with 3 prizes to be won.
• Wellbeing support through various initiatives including an employee assistance programme.
• Retail discount schemes to make your salary go further.
• Access to loans at affordable rates, saving directly from salary and advance pay already earned.
• Health cash plans for you and your family.
• Cycle to work scheme.
• Long service awards, that increase with length of service.
• Refer a friend to work for us and receive a £200 bonus.
• Group Pension Plan, with a 6% contribution from us.
• Free DBS checks
• Safeguarding: Keeping everyone safe is one of the charity’s core values and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.
• Criminal record checks: As this role involves a regulated activity, successful applicants will undertake an enhanced DBS check, with barred lists check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.
• Equality, Diversity, and Inclusion: Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences.
• We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.