Care Manager

Local Solutions; Liverpool; On-site; GBP 31,000 - 37,000; Full time

Job summary

A community-focused care organization is looking for a Care Manager to lead high-quality domiciliary care services in Liverpool. This role requires managing performance, ensuring compliance with regulations, and enhancing service user relationships. The ideal candidate will have experience in CQC-regulated care services, along with strong organizational and leadership skills. Competitive salary at £37,000 and benefits include enhanced annual leave and development opportunities.

Benefits

Enhanced annual leave, rising to 30 days plus 10 bank holidays

Employee Assistance Programme

Personal development funded apprenticeships

Agile Working & Flexi time available

Up to 50% discount for Watersports Centre

Eye Care Voucher

Qualifications

• Experience in managing or supervising domiciliary care or CQC-regulated services.
• Strong understanding of CQC standards and person-centred practice.
• Competent in electronic care systems and record-keeping.

Responsibilities

• Lead and manage high-quality, person-centred domiciliary care services.
• Ensure compliance with CQC standards and contractual obligations.
• Build strong relationships with service users and their families.

Skills

Leadership skills

Communication skills

Organizational skills

Problem-solving skills

Education

Level 5 Health & Social Care / Leadership qualification

Job description

Job Title : Care Manager

Location : Liverpool City Region

Reports to : Registered Manager

Salary : £37, 000

Hours : Full-time, 40 hours per week, Early Shifts, Late Shifts, Weekends

Contract Type : Permanent

To lead and manage high-quality, person-centred domiciliary care services in line with Local Solutions mission, CQC regulatory requirements, and commissioning standards. The Care Manager will oversee care delivery, staff performance, customer outcomes, and operational compliance to ensure that individuals receive safe, effective, compassionate and responsive support within their own homes.

Benefits

Working for Local Solutions, you can expect the following great benefits :

• Provide staff with an enhanced DBS (Disclosure and Barring Service), role depending.
• Employee Assistance Programme
• Blue Light Card
• Access to Medicash.
• Opportunity to utilise E-Learning and gain further knowledge and skills.
• Personal development promoted and funded apprenticeships available.
• Agile Working & Flexi time available with some roles.
• Up to 50% discount for our Watersports Centre.
• Enhanced annual leave, rising to 30 days plus 10 bank holidays.
• 20% discount off a Corporate Membership at Lifestyles Leisure Centres.
• Eye Care Voucher through Vision Express.

Key Responsibilities

1. Leadership & Service Management

• Support the Registered Manager in the day-to-day operation of the service by managing deputy managers in each branch.
• Ensure the delivery of person-centred, strengths-based care that reflects Local Solutions values of empowerment, dignity, independence and community support.
• Provide visible leadership to deputy managers, care coordinators, supervisors and care staff.
• Lead daily oversight of rosters, staff deployment, capacity planning, and service continuity.

2. Care Quality & Compliance

• Ensure the service meets all requirements of the Health and Social Care Act 2008, CQC Fundamental Standards, and contractual obligations.
• Conduct quality checks, spot visits, and file audits (care plans, risk assessments, MAR charts, visit logs).
• Support preparation for CQC inspections, commissioner reviews and internal quality audits.
• Maintain robust safeguarding procedures and ensure timely reporting in line with Local Authority and organisational policies.

3. Care Planning & Risk Management

• Oversee the assessment and onboarding of new service users.
• Develop and review care plans, ensuring these are personalised, outcome-focused and regularly updated.
• Complete and monitor risk assessments across health, environment, and moving & handling domains.
• Work collaboratively with families, health professionals, and external agencies to ensure holistic care.

4. Staff Supervision, Development & Performance

• Provide supervision, appraisal and coaching to care teams.
• Support recruitment, onboarding and competency assessments for new starters.
• Monitor staff performance, address concerns promptly, and promote a culture of accountability and learning.
• Work with Learning & Development and HR to ensure training compliance and ongoing development.

5. Customer Experience, Engagement & Welfare

• Build strong, trusting relationships with people who use services and their families.
• Respond promptly to concerns, complaints and service inquiries, ensuring a transparent, compassionate approach.
• Conduct service reviews and home visits to check satisfaction, wellbeing and service outcomes.
• Promote independence, dignity, choice and community participation in all care planning.

6. Operational Delivery & Coordination

• Collaborate closely with the scheduling team to ensure safe, sustainable rotas.
• Support emergency planning, continuity arrangements and cover solutions during staffing challenges.
• Monitor KPIs such as visit compliance, missed / late calls, complaints, safeguarding, and staff retention.
• Ensure accurate and timely completion of records, incident reports, and communication logs.

7. Partnership Working

• Liaise with Local Authority commissioners, healthcare professionals, safeguarding teams, and community partners.
• Represent Local Solutions at multidisciplinary meetings, reviews and external forums as required.
• Promote the organisations reputation and strengthen collaborative relationships.

Person Specification

Essential

• Experience in managing or supervising domiciliary care or another CQC-regulated service.
• Strong understanding of CQC standards, safeguarding adults, MCA / DOLs, and person-centred practice.
• Excellent organisational, problem-solving and leadership skills.
• Ability to communicate effectively with a wide range of stakeholders.
• Competent in electronic care systems, reporting and record-keeping.
• Full UK driving licence and access to a vehicle.
• Enhanced DBS clearance.

Desirable

• Level 5 Health & Social Care / Leadership qualification (or working towards).
• Experience in Local Authority commissioned services, reablement, complex care, or community-based support.
• Knowledge of Local Solutions operational model and community services.

Values & Behaviours

The postholder is expected to demonstrate and promote Local Solutions organisational values :

• Respect and dignity
• Compassion and inclusion
• Empowerment and independence
• Accountability and transparency
• Collaboration and community focus