Customer Care Manager

3D Personnel LTD; Horsham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A residential development firm is seeking a Temporary Customer Care Manager in Horsham. This part-time role involves managing customer care operations, acting as the main contact for homeowners regarding defects, and coordinating subcontractors. Strong communication and stakeholder management skills are essential. The expected duration is 12 months with a start date in January 2026. A competitive salary will be offered, dependent on experience. The role requires organization and the ability to work independently.

Benefits

Competitive rate or salary, dependent on experience

Temporary, part-time role

Likely 12-month duration

Qualifications

• Previous experience in a Customer Care Manager or Aftercare role within residential development or construction.
• Ability to work independently in a temporary/part-time capacity.

Responsibilities

• Manage day-to-day customer care operations.
• Act as the main point of contact for homeowners regarding defects and aftercare issues.
• Coordinate and manage subcontractors attending remedial works.
• Monitor and resolve customer queries and complaints efficiently.
• Ensure compliance with company procedures and service standards.
• Maintain accurate records and reporting on customer care activities.
• Liaise with internal teams including construction, commercial and sales.

Skills

Strong communication skills

Stakeholder management skills

Ability to manage multiple issues

Well organized

IT literate

Job description

Temporary Customer Care Manager (Part-Time)

Location: Horsham, West Sussex

Contract Type: Temporary

Working Pattern: 3 days per week

Duration: Initially up to 12 months (likely)

Start Date: January 2026

A residential developer is seeking a Temporary Customer Care Manager to provide cover following the departure of the current postholder in January 2026.

This role is expected to run for an initial temporary period, likely around 12 months, although the exact duration is yet to be confirmed. A part-time working pattern of 3 days per week is anticipated to meet business requirements.

The Role

The successful candidate will be responsible for managing the customer care function, ensuring a high standard of service is maintained for homeowners and stakeholders throughout the defects and aftercare period.

Key Responsibilities

• Manage day-to-day customer care operations
• Act as the main point of contact for homeowners regarding defects and aftercare issues
• Coordinate and manage subcontractors attending remedial works
• Monitor and resolve customer queries and complaints efficiently
• Ensure compliance with company procedures and service standards
• Maintain accurate records and reporting on customer care activities
• Liaise with internal teams including construction, commercial and sales

Candidate Requirements

• Previous experience in a Customer Care Manager or Aftercare role within residential development or construction
• Strong communication and stakeholder management skills
• Ability to manage multiple issues simultaneously
• Well organised with strong attention to detail
• IT literate
• Ability to work independently in a temporary / part-time capacity

What's on Offer

• Temporary, part-time role (3 days per week)
• Likely 12-month duration
• Based in Horsham, West Sussex
• Competitive rate or salary, dependent on experience
• Start date: January 2026