Customer Care Manager

Peace Recruitment Group Ltd; Dundee; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housebuilder in the Perth/Tayside area is seeking an experienced Customer Care Operations Manager to oversee customer care maintenance operatives. The ideal candidate will have a strong customer service background, proven manageability skills, and good communication abilities. The role involves diagnosing defects, managing escalations, and ensuring quality standards. A competitive salary, company car or allowance, and healthcare benefits are provided, making this an excellent opportunity for career progression.

Benefits

Company car or car allowance

Competitive salary

Healthcare & life cover

Strong progression and development support

Employee benefits platform & high-street discounts

Qualifications

• Experience in customer care and operations within the construction or building industry.
• Ability to manage teams and ensure high quality of service.
• Excellent problem-solving and communication skills.

Responsibilities

• Manage and develop the customer care team for high satisfaction.
• Diagnose complex defects and direct remedial strategies.
• Handle escalations and formal complaints efficiently.

Skills

Strong customer service background

Trade-related experience

Proven people management experience

Excellent communication skills

Confident with MS Office

CSCS (advantageous)

Job description

Overview

Customer Care Operations Manager – Perth (PH1) | Leading 5★ Housebuilder

I’m looking to speak with an experienced Customer Care Operations Manager to join a major 5★ housebuilder in the Perth / Tayside area.

This is a key role within the business, overseeing Customer Care Maintenance Operatives and ensuring high standards of customer satisfaction across live developments. You’ll play a central part in delivering first-class service, resolving escalations, managing technical defects and supporting NHBC / Premier / LABC claims.

What the role involves

• Managing & developing the customer care team
• Diagnosing complex defects and overseeing remedial strategies
• Handling escalations and formal complaints
• Working closely with site teams, contractors & other departments
• Visiting developments and maintaining strong customer relationships
• Supporting NHBC / Premier / LABC resolutions
• Ensuring KPIs and quality standards are consistently achieved

What you’ll need

• Strong customer service background
• Trade-related experience
• Proven people management experience
• Excellent communication skills
• Confident with MS Office
• CSCS (advantageous)

Package includes

• Company car or car allowance
• Competitive salary
• Healthcare & life cover
• Strong progression and development support

💸 Employee benefits platform & high-street discounts

If you're based in Perth, Dundee, or surrounding areas and want to take the next step in your customer care career with a respected 5★ housebuilder apply today