Customer Care Assistant jobs in United States

Job title: European Sales Executive - Nature Careers
Line Manager: European Team Leader - Nature Careers
Location: London

Organisation: Springer Nature

Application Closing Date: 24th Oct 2025

Responsible for delivering exceptional customer service and managing a high volume of customer interactions across Europe. Engaging with diverse customers, exceed sales targets, and gain insights into various industries.

• Manage and nurture a high volume of transactional business and customer interactions, including inbound and outbound calls and emails, ensuring each customer receives personalised and efficient service.
• Understand and effectively communicate the features, benefits, and pricing options of job posting packages on Nature Careers to potential clients.
• Develop a deep understanding of the unique needs and requirements of customers from different industries and locations across Europe.
• Collaborate with the sales team to identify upselling and cross-selling opportunities to maximise revenue generation.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and progress using CRM tools.
• Provide prompt and insightful responses to customer inquiries, resolve issues, and address concerns while maintaining a positive and professional demeanour.
• Meet and exceed assigned sales targets and performance metrics on a consistent basis.
• Stay updated on industry trends, job market dynamics, and competitive landscape to effectively position our services.
• Manage existing accounts as well as new business development.
• Regularly meet and liaise with clients and agencies to discuss and identify advertising requirements within Europe.
• Help cover Nature Careers and effectively communicate its value proposition.
• May be required to cover transactional sales for the BDJ Portfolio

• Bachelor's degree or equivalent experience preferred.

• Strong communication skills, both written and verbal, in English.
• Exceptional interpersonal skills with the ability to build rapport and establish trust with a diverse range of customers.
• Proven ability to handle high call/email volume while maintaining attention to detail and accuracy.
• Result-oriented mindset with a track record of meeting or exceeding sales targets.
• Knowledge of the job recruitment industry and a genuine interest in staying informed about market trends.
• Fluency in European Languages would be a bonus.

• Previous experience in transactional sales, customer service, or a related field is preferred.
• Familiarity with CRM systems and proficiency in using digital tools for customer engagement.