Customer Care Assistant jobs in United Kingdom

The closing date is 02 January 2026

Salary £13.85 per hour. Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change

As a ward hostess you will help to enhance our patient well-being and their experience in the hospital. Working closely with other hospital staff you will be expected to deliver a great level of customer service to all patients, visitors, staff and various stakeholders.

Ward Host (St Helier)

Role is based primarily at St Helier Hospital

• You will be responsible for providing an efficient food and beverage service to patients on wards ensuring that food and beverages meets patients' medical, dietary and cultural needs.
• You will help to prepare the service areas with the necessary equipment, such as crockery, serving utensils, condiments. In addition, you will be responsible for food preparation and production, maintaining a high standard of hygiene and food handling, while ensuring all food served to patients is easily accessible.

Shift pattern will include evening and weekend working

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey & NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

This ward host role is mainly based at ST Helier hospital and we expect our team members to work across the trust wide which is Epsom and St Helier hospitals.

If you have a driving license and a car, it will be advantage and also you can reach our hospitals via public transport.

• Health & Safety Awareness
• NVQ level 1 & 2 or equivalent

• Previous work in a customer facing role
• Able to read, write and converse in English
• Able to understand and following written and verbal instructions
• Effective oral and written communication skills
• Previous experience in a healthcare setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Epsom and St Helier University Hospitals NHS Trust

Permanent

Part-time, Flexible working, Compressed hours