Night Host

FPMR Ltd; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A property management company in Greater London is seeking a Night Resident Host to enhance resident experiences during night hours. The role requires maintaining logs, managing keys, and conducting regular patrols. Ideal candidates should possess customer service passion and excellent communication skills. This position operates on a 4 on 4 off rotation from 6pm to 12am, ensuring a secure and engaging living environment for residents.

Qualifications

• Passion for customer service and resident experience.
• Excellent written and verbal communication skills.
• Ability to work independently in a varied role.

Responsibilities

• Maintain and update the Night Resident Host handover log.
• Manage keys securely and conduct nightly audits.
• Carry out regular patrols of communal areas.

Skills

Customer service

Communication skills

Problem-solving

Job description

We are looking for a professional, customer-focused Night Resident Host to join our on-site team and act as the first point of contact for residents, visitors, and contractors during night-time hours. This is a 4 on 4 off role working the hours 6pm - 12am.

Key Responsibilities

• Maintain and update the Night Resident Host handover log, recording all activity during shifts.
• Manage keys securely, ensuring all keys are coded, signed in/out correctly, and audited nightly.
• Carry out regular patrols of all communal areas, including night patrols of plant rooms.
• Undertake and log weekly tests of fire alarms, emergency lighting, lift alarms, and other safety systems.
• Provide high-level customer service and respond to resident queries promptly and courteously.
• Address complaints in line with procedures and elevate where necessary (e.g. noise disturbances).
• Liaise with Management to coordinate minor repairs and maintenance works.

About You

• A genuine passion for customer service and resident experience.
• Excellent communication skills, both written and verbal.
• Ability to work independently in a varied and demanding role.
• Practical and solution-focused approach to problem-solving.
• Willingness to take responsibility for personal learning and development.
• Understanding of confidentiality and data protection requirements.
• Previous experience working within the private rented sector or residential property environment.

If you are happy working a role that covers night working and is on a 4 on 4 off rotation than reach out today!