Senior Sales Advisor - Selfridges Longines and Tissot Concession

The SWATCH Group; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading Swiss watch manufacturer in London is seeking a dedicated staff manager to assist in training, supervising, and motivating team members. The role involves ensuring exceptional customer service, minimizing shrinkage through effective store management, and maintaining accurate stock control reporting. Candidates should possess strong interpersonal skills and be committed to maintaining high visual merchandising standards. This position offers growth potential in a dynamic retail environment.

Responsibilities

• Assist the Concession Manager in training, supervising, and motivating the team.
• Deliver high customer service through effective staff management.
• Minimise shrinkage and ensure compliance with Company security policies.
• Maintain accurate reporting of stock control and sales figures.
• Ensure cleanliness and good visual merchandising standards in the store.

Job description

Job description

Staff Management – to assist the Concession Manager in the following areas:

• Train, supervise and motivate employees to achieve the goals of the store.
• Plan, organise and prioritise self and team to ensure optimum use of available time.
• Motivate and develop team performance.
• Deliver high customer service through team.

Training

• Assist in the training and development of the team.

Security

• Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
• Ensure the store is opened and closed in line with Company policies and procedures.
• Implement Company security procedures.
• Maintain/build a general awareness of products and security hot spots.
• Maintain correct processing of all deliveries.

Reporting

• Accurate reporting of all administration and stock control.
• Collation of sales figures.

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.

Security & Stock

• Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
• Carry out stock checks and audits in line with Company policies and procedures.
• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling

• Ensure the till is reconciled on a daily basis.
• Ensure that cash handling and banking procedures are in line with Company policies and procedures.
• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.