Customer Care Assistant jobs in United Kingdom

We’re looking for an experienced and customer-focused Sales Executive to join the team at Advance Roofing Supplies in Aylesbury.

This is a varied role within a small, friendly branch where everyone works together to get the job done. You’ll take the lead on processing sales and managing customer enquiries but also get involved on the trade counter and in the yard when needed — so flexibility and teamwork are key.

You’ll play an important part in maintaining great relationships with trade customers, keeping orders running smoothly, and ensuring our branch continues to deliver excellent service.

• Process customer orders, quotes, and enquiries accurately and efficiently
• Build and maintain strong relationships with trade and retail customers
• Support the trade counter with service and product advice
• Liaise with suppliers to manage stock and delivery queries
• Assist with stock organisation, merchandising, and yard duties when required
• Work collaboratively with the wider branch team to support daily operations

If you’re an experienced sales professional who enjoys variety, teamwork, and delivering great service, we’d love to hear from you.

Salary : £35,000-£38,000 per annum

Hours : 7am-5pm Mon-Fri, 7am-12pm alternate Saturdays

Holiday : 22 days per year plus Bank Holidays

Benefits : Discretionary bonus scheme

• Experience in roofing or builders’ merchant sales (essential)
• Strong knowledge of roofing materials and related products
• Excellent customer-service and communication skills
• Organised and detail-oriented with a proactive, can‑do attitude
• Forklift licence preferred (training can be provided)
• Willing to help across all areas of the branch when needed
• Right to work in the UK

Since 1994, Advance Roofing Supplies have been supplying the roofing and building trade with top quality roofing supplies. With branches in Aylesbury, Tring, Beaconsfield and now Bicester, we offer specialist roofing products to customers from across the local region. Advance Roofing Supplies is now part of the Lords Group of companies, offering plenty of room for growth and development.

Lords Group is an equal opportunity employer that recognises the importance of diversity and inclusion. Our workplace is for everyone! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking. So, bring us your personal experience, your perspectives, and your background and come and join the Lords family.