Customer Care Assistant jobs in Großbritannien

The closing date is 24 September 2025

The Addenbrooke's vascular surgery department is one of the largest vascular units in the country and we are offering an exciting opportunity to join our specialist nursing team for a 1 year secondment opportunity.

Vascular surgery is the speciality in which diseases of the vascular system (arteries and veins) are managed, largely via surgical intervention.

As a unit we have a collaborative working approach and provide vascular surgery services to the majority of the east of England region.

We will offer a full training program so that you will be confident in the role of the vascular nurse.

The role of the specialist nurse consists of nurse led surveillance clinics, patient follow up telephone clinics, assisting in vein treatments in an outpatient theatre setting, manage patient caseloads, have a strong working relationship with the multi-disciplinary team and consultants, work closely with the vascular ward to provide knowledge and teaching for complex and challenging wounds and help support the coordination of the various vascular disease specific pathways.

Over a period of time you will progress to triaging referrals, assisting with the delivery of teaching sessions and study days. Provide expert advice, knowledge and guidance to patients and colleagues and manage our established critical limb ischaemia clinic reviewing and treating patients with limb threatening conditions

We are looking for a passionate nurse who is keen to develop the specialist nursing role, who can be flexible to the changing demands of the service needs as every day brings a new challenge. This role requires excellent communication, organisational and prioritisation skills and be able to work autonomously or within the team.

If you are interested in the post and would like more information please feel free to come and meet the team to discuss this.

Please contact Penny Shipley-Cribb, Lead Vascular Nurse Specialist on Tel: 01223 596382, alternatively email penny.shipley-cribb@nhs.net

Main Duties

The post holder is responsible for the provision of high quality, patient focused care.

Responsible for assessing, developing and implementing specialist nursing care programmes.

Responsible for providing specialist advice and support to, and liaising with, other staff

Come Nurse with us...

Cambridge University Hospitals NHS Foundation Trust is one of the largest teaching Trusts in the country. It comprises Addenbrooke's Hospital and the Rosie Hospital. We provide accessible high-quality healthcare for the local people of Cambridge and regional and national specialist services. It's a great place to nurse, work and live.

You will work on a vibrant hospital campus with a friendly community feel; we have excellent facilities to practise your skills and abilities to support your career pathway and development. Our values of Together - Safe, Kind, Excellent support the delivery of outstanding care. We have a fully electronic patient record system that is improving health-care quality; this is transforming services, improving patient safety and clinical outcomes.

Why choose Cambridge University Hospitals?

• Our values and reputation for outstanding care
• Opportunities to experience a range of specialities
• Career and development opportunities
• Preceptorship and mentoring programmes delivered by a dedicated clinical education support team
• Research experience and opportunities
• Lovely location and quality of life
• Excellent schools/colleges and transport links (road, rail and air)

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please note:- Internal applicants on permanent contracts can apply for this post as a secondment. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.

This vacancy will close at midnight on 24 September 2025

Interviews are due to be held on 6 October 2025

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

• Relevant experience in Vascular Surgery
• Evidence of continuous professional development
• Teaching or mentoring qualification
• Post registration qualification in speciality or willingness to complete
• Degree or equivalent
• Research Module

• Evidence of mentorship/preceptorship roles
• Accept personal accountability for own practice
• Experience of formal/informal teaching

• Understanding of evidence based practice
• Understanding of Clinical Governance
• Understanding and knowledge of specialist field

• Good verbal and written communication skills
• Capable of working as an integral member of a small team
• Adaptable to changing situations due to both workload and colleagues needs
• Ability to undertake teaching of staff and patients
• Ability to work unsupervised and manage own workload; effective time management.
• Effective interpersonal skills
• Commitment to multidisciplinary working.
• Assertiveness/perceptive counselling skills
• Documentation, audit and presentation skills

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust