Customer Success Manager

Fabric Recruitment; Crawley; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A tech solutions company is seeking a Customer Success Manager to ensure clients successfully adopt and utilize their systems. This role involves traveling across the UK to install hardware, configure systems, and provide training to various staff. Candidates should be proactive and confident, thriving in high-energy environments and able to offer ongoing support post-installation. A passion for customer success and hands-on work is essential. This position offers a competitive salary plus bonuses.

Qualifications

• Experience in customer success or related field.
• Ability to travel across the UK and install equipment.
• Strong interpersonal skills and ability to train diverse audiences.

Responsibilities

• Travel to customer sites across the UK.
• Install company hardware and configure business systems.
• Deliver hands-on training to customers and ensure operational success.
• Provide post-installation support and gather feedback.

Skills

Customer training

Hands-on installation

Field support

Customer feedback gathering

Job description

Job Description

Customer Success Manager

North Derbyshire

£25,000-£30,000 (competitive based on experience) + bonus

This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight

Description of the role :

• Travel to customer sites across the UK
• Install company hardware where required (tablets, tablet scanners, etc.)
• Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)
• Deliver hands‑on training to mechanics, workshop managers, office staff, and drivers
• Ensure the customer is fully operational before leaving site
• Provide go‑live day and post support
• Gather feedback and relay it directly to the development team
• Support customers in the first month post‑installation with practical guidance

This role suits someone who prefers :

• Working from home
• Being on the road
• Practical hands‑on work
• Training people
• Seeing customers successfully adopt and use the system
• High‑energy environments like workshops, depots, and transport yards

About you :

Very confident in f...