Customer Care Assistant jobs in United States

This role is 25 - 37.5 hours, applicants must be available to work Monday - Friday.

The role of the Treatment Room Nurse is demanding and requires flexibility in line with the present changing landscape within healthcare service delivery.

The post holder is expected to perform any duty that may be properly deemed by the employer to be part of the role of Treatment Room Nurse.

It is envisaged that the post-holder will develop their role in accordance with practice requirements and his/her own scope of practice.

The post-holder will work within the frameworks of the NMC Code of Professional Conduct and Scope of Professional Practice to ensure that the best possible care is given to the practice population.

Routine Duties

• Minor Injuries
• Assisting With The Fitting Of IUCDs
• Contraception
• General Health Advice
• LD Health Checks
• SMI Physical Health Checks
• NHS Health Checks
• ECG
• Chronic Disease monitoring (Asthma, COPD, T2DM)
• Childhood Immunisations
• Dressings
• Minor Procedures in The Treatment Rm
• Clinically responsible for infection control
• Venepuncture
• BP Checks / Monitoring
• Urinalysis
• Removal Of Sutures/Clips

Danes Camp Medical Centre is an accredited training and research Hub and our clinical and administration teams at both sites are involved in supporting registrars, students and the development of ongoing as well as new research programmes.

Training will be offered for applicants

Skills and Key responsibilities include:

Clinical practice

• Assess, plan, implement and evaluate treatments for patients
• Proactively manage treatment plans for patients at risk of developing a long-term condition, as appropriate
• Initiate direct referrals of patients to other health care professionals for further investigation
• Assist other clinicians to monitor and treat both acute and chronic conditions
• Work with patients in order to support compliance with and adherence to prescribed treatments
• Prioritise health problems and intervene appropriately to assist the patient including initiation of effective emergency care where the need arises
• Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care
• Support women presenting for family planning, cervical cytology or sexual health consultation
• Implement and participate in vaccination and immunisation programmes for both adults and children
• Promote and deliver evidence-based care for patients presenting with aural conditions
• Meet the needs of patients presenting for opportunistic wound care
• Undertake minor injury care and treatment as appropriate to competence

Delivering a quality service

• Recognise and work within own competence and professional code of conduct as regulated by the NMC
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality
• Deliver care according to NICE guidelines and evidence-based care
• Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation
• Participate in the maintenance of quality governance systems and processes across the organisation and its activities
• Utilise the audit cycle as a means of evaluating the quality of the work of self and also the team, implementing improvements where required
• In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate
• Evaluate patients response to health care provision and the effectiveness of care
• Support and participate in shared learning across the practice and wider organisation
• Use a structured approach to manage, review and identify learning from patient complaints, clinical incidents and near-miss events
• Safeguarding - understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child / vulnerable patients health procedures and local guidance
• Exercise skills and knowledge regarding domestic violence, vulnerable adults, substance abuse and addictive behaviour.

Learning and development

• Assess own learning needs and undertake learning as appropriate
• Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning

Leadership - personal and people development

• Take responsibility for ones own learning and performance including participating in clinical supervision and acting as a positive role model
• Support staff development in order to maximise potential
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice
• Contribute to the development of local guidelines, protocols and standards

Equality and diversity

• Have an awareness of patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity
• Enable others to promote equality and diversity in a non-discriminatory culture
• Support people who need assistance in exercising their rights
• Monitor and evaluate adherence to local chaperoning policies
• Act as a role model in the observance of equality and diversity good practice
• Accept the rights of individuals to choose their care providers, participate in care and refuse care
• Assist patients from marginalised groups to access quality care

Management of risk

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients
• Monitor work areas and work practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
• Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. Oversee the monitoring, stock control and documentation of controlled drug usage according to legal requirements where appropriate
• Apply infection-control measures within the practice according to local and national guidelines
• Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all.

Managing information

• Use technology and appropriate software as an aid in planning, implementation and monitoring of care, presenting and communicating information
• Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes
• Understand responsibility of self and others to the practice and Integrated Care System regarding the Freedom and Information Act
• Understand own role and scope and identify how this may develop over time
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
• Adopting the principles of safe practice and assessment of competence
• Prioritise own workload and ensure effective time-management
• Work effectively with others
• Discuss, highlight and work with the team to create opportunities to improve patient care
• Agree plans and outcomes by which to measure success

• Required skill sets;
• - NMC registered
• - Patient assessment including clinical examination skills.
• - Telephone Triage
• Required skill sets;
• - NMC registered
• - Patient assessment including clinical examination skills.
• - Telephone Triage

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.