Customer Care Advisor jobs in Großbritannien

ConnectWise is an industry and global leading software company with over 3000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45000 of our partners manage their businesses better, sell more efficiently, automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues and our community. We accept all kinds of people. Game-changers, innovators culture-lovers and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how you can make a difference.

• Provides support to cross-functional teams with high attention to detail
• Researches, analyzes and documents findings
• May coach, review and/or delegate work to other team members
• Achieves personal annual sales growth contract value based on the total opportunity
• Achieves personal annual sales growth contract value based on the ability to both Sell-To and Sell-Through our existing customers (specific to Partner Sales)
• Acquires and/or manages all prospects/partners within our Ideal Customer Profile and in their designated territory
• Follows ConnectWise value/solution-based-sales process
• Either prospects new accounts through cold calling and email communication or prospects existing accounts through business review and email communication
• Closes sales that meet the ConnectWise standards for pricing, margins, terms and conditions
• Average size of transaction: $15K annual per sale
• Average number of sales: 85 transactions per year
• Average length of sales cycle: 25-30 days
• Qualifies either prospective or existing accounts to build and maintain a pipeline of opportunities to achieve annual sales goals set quarterly
• Negotiates contract opportunity terms, discounts and implementation

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Comfortable with prolonged phone use
• Ability to effectively make 40-50 outbound calls per day
• Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP) and Security industry
• Ability to identify opportunities and leverage resources appropriately

• Bachelor's degree in related field or equivalent business experience
• Fluent in German and English
• 4 years of relevant experience

• Onsite / Hybrid depending on location
• 0-10% travel may be required
• With your consent, reference checks will be conducted prior to receiving an offer

ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military / veteran status, marital status, familial or parental status or any other protected characteristic or status under applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or 1-.

Business Development, Customer Service, Revenue Growth, ABC Analysis, Account Management, Communication, CRM, Excel, Salesforce, PMP, Customer Relationships, Business Relationships, Sales Goals, Sales Process, CPA

Full-Time

Years

1